Ascent Global Logistics
logistics
OceanBookingAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ocean Booking Agent at Ascent Global Logistics. Skills: ocean import shipments, FCL and LCL, freight quotations, ocean bookings, routing and rating of ocean freight, review daily booking activity, troubleshoot and resolve challenges preventing cargo movement. facilitate the accurate and timely movement of customer’s ocean import shipments, FCL and LCL from origin to destination in compliance with company standards and government agencies. Serve as the booking point of contact for ocean customers”
What You'll Achieve.
accurate and timely movement of customer’s ocean import shipments; prompt and accurate service to exceed customer expectations
Industry & Context.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
ability to work first or second shift, able to work at times in a remote setting, Light physical activity performing non-strenuous daily activities of an administrative nature
What They're Looking For.
Must Have
Customer service: 2 years, Must possess a current valid driver’s license
Nice to Have
College degree, Freight Forwarding: 2 years, NVOCC: 2 years
What You'll Do.
facilitate the accurate and timely movement of customer’s ocean import shipments
FCL and LCL from origin to destination in compliance with company standards and government agencies
Serve as the booking point of contact for ocean customers to ensure prompt and accurate service to exceed customer expectations
Be able to request freight quotations to include details such as container capacities
packing dimensions and weights
Effectively schedule ocean bookings for both hazardous and nonhazardous materials
simple and complex cargo shipments
Coordinates aspects of the routing and rating of ocean freight to include providing quotes to customers
working with international overseas agents
handling pick-ups and deliveries
Review daily booking activity from an operational and compliance perspective
sailing schedules and transit time to ensure compliance with company and client expectations
Troubleshoot and resolve challenges preventing cargo movement including customs
logistical and technical challenges
Receives guidance for overall work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives
Other duties as assigned
How You'll Work.
Team & Collaboration
Communicates internally with all departments at the corporate office, with other terminals, third-party agencies, customers and prospects
Communication Scope
Relies on written and verbal communication; Able to respond to verbal and written inquiries from customers; Able to effectively present information to customers; Communicates internally with all departments at the corporate office, with other terminals, third-party agencies, customers and prospects
Full Job Description
**About Ascent** Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction. **Our Guiding Principles** At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved. **What You’ll Do** The Ocean Booking Agent will be responsible to facilitate the accurate and timely movement of customer’s ocean import shipments, FCL and LCL from origin to destination in compliance with company standards and government agencies. * Serve as the booking point of contact for ocean customers to ensure prompt and accurate s
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