Sky Zone
active indoor entertainment
O&OParkTeamLead(PartTime)
“O&O Park Team Lead (Part-Time) at Sky Zone. Skills: Leadership, Operations Management, Guest Service, Team Motivation. Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments”
What You'll Achieve.
Ensuring operational excellence, safety compliance, and team accountability; Maintaining seamless guest experiences and operational flow; Driving membership and program sales; Creating memorable guest interactions; Ensuring all opening, closing, and shift procedures are executed with consistency and accuracy; Maintaining cleanliness and operational readiness of the park; Delivering on positive memorable experiences for parties and events; Ensuring operational consistency and guest delight from booking to event completion; Ensuring health and safety standards are maintained; Ensuring all equipment, attractions, and cleanliness across the park are safe, clean, and in good working condition; Elevating the guest experience and maintaining a “best-in-class” look and feel
Industry & Context.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation, Availability to work evenings, weekends, and holidays
What They're Looking For.
Must Have
Must be at least 18 years of age or older, Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment, Prior supervisory or leadership experience, Availability to work evenings, weekends, and holidays, Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility, Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation
Nice to Have
Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred
What You'll Do.
Act as Manager on Duty (MOD) when GM/OM are not present
ensuring operational excellence
and team accountability
on-the-floor leadership by coaching
and delegating to Team Members across all departments
Step into any operational area as needed (Programs
etc.) to maintain seamless guest experiences and operational flow
Deliver timely communication of guest issues
operational challenges
or safety concerns to the Management Team
Drive membership and program sales by engaging guests
identifying opportunities
and promoting park offerings
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement
Enforce all safety policies and complete incident reports when necessary
and shift procedures are executed with consistency and accuracy
Maintain cleanliness and operational readiness of the park throughout the shift
Drive front desk performance and membership sales while delivering service excellence
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards
Coach team members to maximize conversions and deliver consistent guest satisfaction
Oversee execution of birthday parties
and corporate outings delivering on positive memorable experiences
and upsell opportunities for all party and event programs
Ensure operational consistency and guest delight from booking to event completion
Manage inventory and ordering of all cafe items
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines
Oversee maintenance of equipment
and cleanliness across the park ensuring all is safe
and in good working condition
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel
Available primarily on weekends to help drive service and engagement
Rotates as needed to cover breaks and time off for other Leads
How You'll Work.
Team & Collaboration
Coaching, supporting, and delegating to Team Members across all departments; Delivering timely communication of guest issues, operational challenges, or safety concerns to the Management Team; Supporting other Leads by covering breaks and time off
Communication Scope
Interpersonal and communication skills; Ability to motivate, coach, and positively influence others; Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team
Process & Methodology
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel
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