Sky Zone
active indoor entertainment
O&OParkTeamLeadPartTime
“O&O Park Team Lead - Part Time at Sky Zone. Skills: Leadership, Operations, Guest Experience, Sales, Safety & Compliance, Rotational Leadership Development. Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.”
What You'll Achieve.
Ensuring operational excellence, safety compliance, and team accountability.; Maintain seamless guest experiences and operational flow.; Drive membership and program sales.; Create memorable guest interactions.; Maximize conversions and deliver consistent guest satisfaction.; Deliver on positive memorable experiences for parties and events.; Ensure operational consistency and guest delight from booking to event completion.; Ensure health and safety standards are maintained.; Ensuring all is safe, clean, and in good working condition.; Elevate the guest experience and maintain a “best-in-class” look and feel.
Industry & Context.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.
What They're Looking For.
Must Have
Must be at least 18 years of age or older., Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment., Prior supervisory or leadership experience., Availability to work evenings, weekends, and holidays., Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility., Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.
Nice to Have
Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred., Part-time Flex Lead (not available at all park locations)
What You'll Do.
Act as Manager on Duty (MOD) when GM/OM are not present
ensuring operational excellence
and team accountability.
on-the-floor leadership by coaching
and delegating to Team Members across all departments.
Step into any operational area as needed (Programs
etc. ) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues
operational challenges
or safety concerns to the Management Team.
Drive membership and program sales by engaging guests
identifying opportunities
and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Drive front desk performance and membership sales while delivering service excellence.
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
Coach team members to maximize conversions and deliver consistent guest satisfaction.
Oversee execution of birthday parties
and corporate outings delivering on positive memorable experiences.
and upsell opportunities for all party and event programs.
Ensure operational consistency and guest delight from booking to event completion.
Manage inventory and ordering of all cafe items.
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
Oversee maintenance of equipment
and cleanliness across the park ensuring all is safe
and in good working condition.
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
Available primarily on weekends to help drive service and engagement.
Rotates as needed to cover breaks and time off for other Leads.
How You'll Work.
Team & Collaboration
Collaborate with team members across all departments.; Support team members.; Work with team members in a high-energy, often loud environment.
Communication Scope
Interpersonal and communication skills with the ability to motivate, coach, and positively influence others.; Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Process & Methodology
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
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