Rail Delivery Group
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NPBTacticalOperationsManager-12MFTC/Secondment
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“NPB Tactical Operations Manager - 12M FTC/Secondment at Rail Delivery Group. Skills: Performance restoration, Tactical operations, Stakeholder management. Lead planning of workstreams. Lead delivery of workstreams”
What You'll Achieve.
Drive up punctuality; Drive up reliability; Achieve 90% T-3 performance; Achieve less than 2% cancellations
Industry & Context.
Challenge existing thinking
What They're Looking For.
Must Have
Experience of workstream delivery, Experience of managing change, Subject matter expertise in rail performance, Knowledge of Network Performance Board, Knowledge of Performance Restoration Framework, High level of initiative, Ability to work closely with team, Ability to collaborate across RDG, Ability to collaborate with wider industry, Willingness to challenge industry thinking, Ability to influence senior stakeholders, Understanding of train service planning, Understanding of train service delivery, Understanding of railway regulation, Understanding of railway funding, Understanding of incentive frameworks, Excellent communication skills, Effective partnering to plan change, Effective partnering to develop change, Effective partnering to deliver change
Nice to Have
Visa sponsorship not provided
What You'll Do.
Lead planning of workstreams
Lead delivery of workstreams
Lead reporting of workstreams
Report progress to Steering Group
Track progress of initiatives
Engage with cross industry stakeholders
Identify good Tactical Operations practice
Capture good Tactical Operations practice
Share good Tactical Operations practice
Maintain Tactical Ops Knowledge Base
Develop guidance note for industry
Work closely with Programme Manager
Lead senior level reporting
Engage in key meetings
Develop industry partnerships
Support delivery of workstream
Develop working relationships
Maintain working relationships
Provide NPB team with inputs
Document progress as required
How You'll Work.
Team & Collaboration
Cross-functional coordination; Cross-industry stakeholders; Senior level reporting; Industry partnerships; Working relationships with stakeholders
Communication Scope
Verbal communication; Written communication; Senior level reporting
Process & Methodology
Project Delivery Framework, Workstream delivery, Change management
Full Job Description
Closing date: 24 June 2026 Salary scale: £44,389 – £56,700 per annum _**What is the purpose of this job? **_ Work with key rail industry stakeholders through the Network Performance Board to deliver key initiatives and drive up the punctuality and reliability of train services through management of the Tactical Operations pillar of the Performance Restoration Framework.__ _**What can I expect to do in this job? **_ · Lead the planning, delivery and reporting of workstreams within the Tactical Operations pillar in line with the Rail Delivery Group Project Delivery Framework. · Act as the principal lead reporting progress to the Tactical Ops Steering Group and the Performance Restoration Framework Programme Director. Lead a working group to deliver key initiatives, track progress and engage with cross industry stakeholders. · Identify, capture, and share good Tactical Operations practice and ensure they are considered for inclusion within Joint Performance Strategies. · Maintain the Tactical Ops Knowledge Base and develop a guidance note for industry to outline a range of good practice to improve performance outcomes and contribute to the Secretary of State’s ambition for 90% T-3 and less than 2% Cancellations. · Work closely with the NPB Network Performance Programme Manager and ensure that the key messages from Tactical Operations are being cascaded throughout the rail network to deliver a common understanding and lead on senior level reporting of workstream activity. · Engage in key meetings and develop industry partnerships including but not limited to Performance and Planning Forum to support the delivery of the workstream. · Develop and maintain strong working relationships with key industry stakeholders involved in performance management and improvement, including heads of performance and Network Rail equivalents. · Provide the NPB team with inputs from key meetings to document progress as required through NPB. __ _**Who will my key contacts be?**_ The post hol
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