NorwegianHelpdeskAgentforSocialMediaPlatform|LiveinGreece

Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform. ### Key Responsibilities * Provide responsive and friendly customer support to Norwegian-speaking users. * Troubleshoot technical problems related to the social media platform and guide users effectively. * Document and track customer interactions and issues accurately using CRM tools. * Collaborate with internal teams to escalate and resolve complex technical challenges. * Stay informed about platform updates, policies, and best practices to share relevant information with users. * Contribute to process improvements to enhance the support experience. **Requirements** * Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required. * Experience in customer service, technical support, or helpdesk roles preferred. * Strong problem-solving skills and ability to communicate technical information clearly. * Familiarity with social media platforms is a plus. * Experience with CRM systems and helpdesk software is advantageous. * Ability to work remotely from Greece with excellent self-management and organizational skills. * Positive attitude and commitment to providing excellent customer service. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Fully Paid Training 4. Health Insurance 5. And Much More...