Mercier Consultancy Group
Home Appliances
NorwegianCustomerSupportConsultantforHomeAppliances
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Norwegian Customer Support Consultant for Home Appliances at Mercier Consultancy Group. Skills: Customer support, Norwegian fluency. Deliver high-quality customer support. Assist customers with inquiries”
What You'll Achieve.
Maintain positive customer experience
Industry & Context.
Problem-solving skills; Troubleshoot technical issues
What They're Looking For.
Must Have
Exceptional fluency in Norwegian, B2 in English, Customer support experience, Troubleshoot technical issues, Familiarity with CRM software, Customer service best practices, Self-motivated, Organized, Work effectively in remote environment, Deliver excellent customer service, Foster positive client relationships
Nice to Have
Home appliances sector experience, Electronics sector experience
What You'll Do.
Deliver high-quality customer support
Assist customers with inquiries
Resolve customer issues efficiently
Document customer interactions
Collaborate with technical teams
Collaborate with logistics teams
Stay updated with product information
Stay updated with company policies
How You'll Work.
Team & Collaboration
Technical teams; Logistics teams
Full Job Description
Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Consultant to work remotely from Greece, supporting customers in the home appliances sector. This role offers an exciting opportunity to provide expert assistance to Norwegian-speaking customers, ensuring they receive exceptional service and support for their home appliance needs. ### Key Responsibilities * Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and chat. * Assist customers with inquiries regarding home appliance products, troubleshooting, and maintenance. * Resolve customer issues efficiently while maintaining a positive customer experience. * Accurately document customer interactions for quality assurance and follow-up purposes. * Collaborate with technical and logistics teams to resolve product-related concerns. * Stay updated with product information and company policies related to home appliances. **Requirements** * Exceptional fluency in Norwegian (both written and spoken) is essential. * A minimum of B2 in English is required. * Experience in customer support, preferably within the home appliances or electronics sector. * Strong communication and problem-solving skills. * Ability to troubleshoot technical issues related to home appliances. * Familiarity with CRM software and customer service best practices. * Self-motivated, organized, and able to work effectively in a remote environment. * Committed to delivering excellent customer service and fostering positive client relationships. **Benefits** * Competitive Salary * Monthly Performance Bonus * Fully Paid Relocation Package * Fully Paid Training * And Much More....
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