KeyCorp
NonREConsumerClientServicesSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“NonRE Consumer Client Services Specialist at KeyCorp. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Monitor assigned work queues and inboxes. Process monetary and non-monetary transactions”
Industry & Context.
Demonstrated problem/solving and decision making; resolve discrepancies; Conduct basic to complex research; bringing requests to a logical conclusion; executing appropriate remedial actions
First 4 weeks will be 100% on-site Monday-Friday from 8:00am-5:00pm ET, requiring 2 days in office each week, Work overtime as required
What They're Looking For.
Must Have
High School diploma or equivalent, Ability to establish and maintain effective working relationships among team members, product and support partners, Experience working in a production based environment
Nice to Have
Bachelor’s degree, Proficiency in the following KeyCorp systems: Hogan, ALS, Oracle, KeyView Deluxe, CMOD, APA, Microsoft Office, Minimum 1 year related job experience with knowledge of loan and deposit products
What You'll Do.
Monitor assigned work queues and inboxes
Process monetary and non-monetary transactions
Perform account maintenance accurately
Balance accounts and resolve discrepancies
Conduct basic to complex research
Communicate research results and resolutions
Perform careful and timely review of reports
Provide world-class customer service
Assist other team members with daily workload
Identify issues or problems and escalate
Seek opportunities to improve process efficiency
and support team procedures
Pursue self-development
Perform other duties as assigned
Work overtime as required
How You'll Work.
Team & Collaboration
establish and maintain effective working relationships among team members, product and support partners; Assist other team members with daily workload; partnering with Accounting or Balance & Control teams
Communication Scope
Excellent written and verbal communication skills; Communicate research results and resolutions to requesters in an effective and timely manner; communicate ideas to effect meaningful change
Full Job Description
**Location:** 4910 Tiedeman Road, Brooklyn Ohio **Training:** First 4 weeks will be 100% on-site Monday-Friday from 8:00am-5:00pm ET **Location** : Hybrid in Brooklyn OH or Amherst NY, requiring 2 days in office each week **Hours After Training:** Monday- Friday from 8:00am-5:00pm ET **JOB BRIEF (PURPOSE)** As part of the Consumer Client Servicing team, the Lead Specialist is responsible for responding to internal and external loan servicing requests while performing maintenance, research, reporting, and transaction processing for Non‑Real Estate Secured Loans, Lines of Credit, and Auto Loans. The role requires adherence to regulatory, consumer, and privacy requirements while meeting established operational, quality, and service level standards. The Lead Specialist monitors assigned work queues and inboxes (including KeyView Deluxe and Quest) and exercises fair and reasonable judgment when interpreting and disclosing client relationships. **ESSENTIAL JOB FUNCTIONS** * Monitor assigned work queues and inboxes throughout the day, ensuring all daily tasks are completed timely and accurately within departmental Service Level Agreements. * Process monetary and non‑monetary transactions, including client requests, interdepartmental requests, and project-related activities, using automated posting applications to ensure accounts balance appropriately. * Perform account maintenance accurately while meeting department productivity and quality goals. * Balance accounts at the end of the day; research and resolve discrepancies by partnering with Accounting or Balance & Control teams and posting corrective entries as needed. * Conduct basic to complex research using multiple banking systems and applications, bringing requests to a logical conclusion and executing appropriate remedial actions. * Communicate research results and resolutions to requesters in an effective and timely manner. * Perform careful and timely review of reports to identify potential customer impact issues,
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