BETSOL
IT Services
NOCTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“NOC Technician at BETSOL. Skills: Network Operations Center (NOC), Level 1 (L1) support, Service Desk activities, incident detection, troubleshooting, resolution, proactive monitoring, handling alerts, managing incidents, service requests, system reliability, network monitoring, system infrastructure monitoring, monitoring tools configuration, alerting mechanisms, escalation workflows, incident logging, incident categorization, incident prioritization, service request logging, service request ca”
What You'll Achieve.
maintain system reliability; minimize downtime; improve overall service quality; ensuring adherence to defined SLAs
Industry & Context.
troubleshooting and analytical skills with a structured problem-solving approach
Ability to work in a 24x7 operational environment with flexible/non-standard business hours, 24x7 rotational shifts including nights, weekends, and holidays
What They're Looking For.
Must Have
6–12 months of experience in NOC, IT operations, or infrastructure support environments, Basic hands-on exposure to monitoring tools and data center technologies, Ability to work in a 24x7 operational environment with flexible/non-standard business hours, Basic understanding of networking protocols (TCP/IP, SSH, SFTP, HTTP), Hands-on exposure (6-12 months) to monitoring tools such as SolarWinds, Dynatrace, Pingdom, or similar, Basic data center knowledge including exposure to technologies such as Windows, Linux, Cisco, VMware, Oracle, Public Cloud, or HCI, Foundational knowledge of virtualization and cloud technologies, Basic understanding of VoIP technologies, Familiarity with ITSM concepts and ticketing systems
Nice to Have
Diploma, or Bachelor's degree in IT, Computer Science, or a related field, Exposure to automation or basic scripting (e. g. , Python, Shell scripting), ITIL certification or familiarity with ITIL practices, Certification in networking or related IT domains (e. g. , CCNA, CompTIA Network+, etc. )
What You'll Do.
monitoring and maintaining the health and availability of network
and application systems
serving as the first line of defense for incident detection
managing incidents and service requests
providing timely support to end users
ensuring adherence to defined SLAs
monitoring and maintaining the health of network and system infrastructure through daily reviews and proactive checks
Add or remove devices from monitoring tools based on operational requirements
Track and report on the status
and performance of all monitored systems
Respond promptly to requests for onboarding new systems
or services into monitoring
Configure and manage monitoring tools
and escalation workflows
and manage incidents and service requests using ITSM/ticketing systems
Act as the first point of contact for users
providing timely updates and support for service desk tickets
Perform initial triage
and resolution of Level 1 incidents and user-reported issues
Escalate and route unresolved or complex issues to appropriate L2 teams
ensuring proper documentation and follow-through
Track incidents and service requests through to closure while adhering to defined SLAs
Troubleshoot network and infrastructure components including routers
Provide Level 1 support for applications
including Informatica workflows
Support end-user issues related to access
and basic application functionality
Collaborate with operations and engineering teams to validate alerts and reduce false positives
Support patching activities
scheduled maintenance
and change/release management processes
Maintain accurate documentation of incidents
and operational procedures
Identify recurring issues and contribute to continuous improvement of monitoring and incident management processes
How You'll Work.
Team & Collaboration
collaborates closely with engineering, operations, and support teams to maintain system reliability, minimize downtime, and improve overall service quality; Collaborate with operations and engineering teams to validate alerts and reduce false positives
Communication Scope
written communication skills; verbal communication skills; providing timely updates
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: The NOC Technician is responsible for monitoring and maintaining the health and availability of network, infrastructure, and application systems in a 24x7 operations environment. This role combines Network Operations Center (NOC) responsibilities with Level 1 (L1) support and Service Desk activities, serving as the first line of defense for incident detection, troubleshooting, and resolution. The role involves proactive monitoring, handling alerts, managing incidents and service requests, and providing timely support to end users while ensuring adherence to defined SLAs. The NOC Technician collaborates closely with engineering, operations, and support teams to maintain system reliability, minimize downtime, and improve overall service quality. Responsibilities : * Monitor and maintain the health of network and system infrastructure through daily reviews and proactive checks * Add or remove devices from monitoring tools based on operational requirements * Track and report on the status, availability, and performance of all monitored systems * Respond promptly to requests for onboarding
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