RingCentral
Tech / AI / Software
NOCSurveillanceAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“NOC Surveillance Analyst at RingCentral. Skills: NOC Surveillance, System Monitoring, Issue Investigation, Issue Resolution, Escalation Management, Disaster Recovery, Triage. Monitor production networks to detect system issues and/or alarms.. Investigate alarms and issues accordingly based on RingCentral’s Standard Operating Procedures.”
Industry & Context.
Analytical thinking
3rd (Overnight) shift
What They're Looking For.
Must Have
2 years’ work experience, College degree or equivalent experience, Familiarity with Windows and Linux based systems, Familiarity with VOIP and SIP protocols, Familiarity with basic Networking Principles: TCP/IP, HTTP/S, Familiarity with JIRA and Confluence, Familiarity with change management best practices, Analytical thinking, Disciplined, Clear communication skills, Quick learner, Stress Resistance
Nice to Have
Experience using an Event Management System: HP Open View, Zabbix, Solar Winds, BMC, Some scripting and regex knowledge, Telecommunications industry experience, Experience in customer-facing roles
What You'll Do.
Monitor production networks to detect system issues and/or alarms.
Investigate alarms and issues accordingly based on RingCentral’s Standard Operating Procedures.
Swiftly resolve issues or escalate issues to the appropriate owning department for further attention.
Provides analysis and support in escalation tickets for complex VOIP/Voice
Promptly enters new data and updates into multiple ticketing ensuring accurate and up-to-date information including steps taken to troubleshoot or resolve issues.
Implement disaster recovery procedures to prevent or limit system downtime.
Professionally triage with business partners
and customers to resolve issues swiftly.
Promptly responds to incoming communications (phone
etc…) and directs reports and information requests appropriately.
Ability to act independently with little to no supervision.
How You'll Work.
Team & Collaboration
Triage with business partners, vendors, and customers
Communication Scope
Clear communication skills
Full Job Description
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. ****We’re currently looking for:** NOC Surveillance Analyst to join our Network Operations Center during the 3rd (Overnight) shift.** ****Job Description**** * Monitor production networks to detect system issues and/or alarms. * Investigate alarms and issues accordingly based on RingCentral’s Standard Operating Procedures. * Swiftly resolve issues or escalate issues to the appropriate owning department for further attention. * Provides analysis and support in escalation tickets for complex VOIP/Voice, data, or system issues. Promptly enters new data and updates into multiple ticketing systems; ensuring accurate and up-to-date information including steps taken to troubleshoot or resolve issues. * Implement disaster recovery procedures to prevent or limit system downtime. * Professionally triage with business partners, vendors, and customers to resolve issues swiftly. * Promptly responds to incoming communications (phone, email, instant messaging, etc…) and directs reports and information requests appropriately. * Ability to act independently with little to no supervision. **Required Technical skills:** * 2 years’ work experience * College degree or equivalent experience * Familiarity with Windows and Linux based systems * Famil
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