TNS
NOC/NSCCTechnician
“NOC/NSCC Technician at TNS. Skills: Network Operations, Incident Management, Fault Tracking, Network Protocols. Provide first line support. Partner escalation”
What You'll Achieve.
Meet the expectations of our customers; Meet defined SLAs; High availability networks; Timely resolutions; Quality assurance
Industry & Context.
Analytical approach to fault-finding; Proven ability to diagnose network problems; Investigating and applying corrective action
What They're Looking For.
Must Have
Technical Support/Network Operations environment experience, Ticketing system experience, IP networking and WAN network protocols experience, DSL, Wireless and Ethernet circuit technologies experience, GPRS, LTE and VPN technologies understanding, Analytical approach to fault-finding, Ability to work under pressure, Professional working attitude
Nice to Have
Working knowledge of the ITIL framework, ITIL foundation certification, Cisco hardware, OS and networking protocols experience, Digi hardware, OS and networking protocols experience, Virtual Access hardware, OS and networking protocols experience, Linux hardware, OS and networking protocols experience, IPSEC hardware, OS and networking protocols experience, VPN hardware, OS and networking protocols experience, Fortinet products experience, SD-WAN solutions understanding, Cloud-based solutions understanding
What You'll Do.
Provide first line support
Monitoring and supporting TNS customer network
Monitoring customer endpoints
Upkeeping high availability networks
Providing timely resolutions
Quality assurance for customers
How You'll Work.
Team & Collaboration
Working closely with peers and teams; Working closely with internal technical support groups; Working closely with 3rd party organisations; Communicate effectively with local and remote team members
Communication Scope
Provision of clear, consistent, and regular communication; Communicate effectively
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