NOCLead

ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world’s largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you’re an ambitious individual looking for a career that is as rewarding as it is challenging, you’ve come to the right place. ABOUT THE ROLE The NOC Lead is the senior operational authority within our Network Operations Center. This is a hands-on, working leadership role where you will operate "on the tools" alongside a NOC Engineer, own incident management, and build operational processes (runbooks, KPIs, change management) from the ground up. A dominant project during your first year will be leading our strategic transition away from our current MSP, which will consume 50–60% of your focus in the first six months. Team & Shift Structure We use a sustainable, three-tier coverage model built to prevent burnout: Tier 1 (First Response): TechOps Engineers handle after-hours and weekend pages. Tier 2 (Escalation): You and a NOC Engineer alternate weekly primary coverage. You only receive escalations if an issue exceeds Tier 1 scope (typically a 30-minute time-box). Hours: Mon–Fri daytime (~08:00–18:00 MT/EST). After-hours pager volume is low, averaging just 3–4 pages per week. On-call participation is compensated separately from base salary. Key Responsibilities Incident Management: Own all P1/P2 incidents from detection to resolution. Lead the bridge, drive stakeholder communications, and deliver full post-incident reviews within 10 days. Infrastructure & Vendor Ownership: Maintain operational status across 8 remote sites (WAN, FortiGate firewalls, Cisco Nexus, GCP environment, NetBox IPAM, and monitoring