ikeja
Tech / AI / Software
NOCEngineer(Tier3)
“NOC Engineer (Tier 3) at ikeja. Skills: Network monitoring, Troubleshooting, Escalation management, IP networking, Wireless technologies. Continuously monitor network infrastructure to identify and respond to site and sector outages, performance degradation and connectivity issues. Provide advanced technical support for complex network faults”
What You'll Achieve.
Ensuring the stability and performance of ikeja's network
Industry & Context.
problem-solving skills with a calm and methodical approach under pressure
What They're Looking For.
Must Have
3 - 4 years' experience in a NOC environment, At least one recognised network qualification, In-depth knowledge of IP networking, Basic dynamic routing protocols, ISP network design, at a CCNP level of proficiency, Hands-on experience with Mikrotik, Ubiquiti, Cambium, or related wireless vendors, Sound understanding of PtMP wireless technologies, including 5GHz and 2.4GHz applications, Understanding of network topology, including access and core network layers and the impact of failures across linked infrastructure, Ability to quickly detect, diagnose and communicate the impact of network faults, Confident in managing escalations independently and coordinating responses across technical teams, Problem-solving skills with a calm and methodical approach under pressure
What You'll Do.
Continuously monitor network infrastructure to identify and respond to site and sector outages
performance degradation and connectivity issues
Provide advanced technical support for complex network faults
Manage escalations by coordinating with internal teams and field engineers to ensure timely resolution of outages and service disruptions
Support field teams with remote troubleshooting
device configuration and technical guidance
Monitor and manage network node capacity
proactively identifying saturation risks and coordinating client migrations and sector planning
Maintain and update monitoring systems to ensure accurate and comprehensive network visibility
Identify recurring faults and trends
implementing tracking measures and recommending long-term solutions
Communicate network status updates clearly and promptly to relevant internal stakeholders at shift handovers and during incidents
How You'll Work.
Team & Collaboration
Coordinating with internal teams and field engineers; Supporting field teams; Coordinating client migrations and sector planning with infrastructure teams; Communicating network status updates to internal stakeholders
Communication Scope
Ability to quickly detect, diagnose and communicate the impact of network faults; Communicate network status updates clearly and promptly
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