NOCEngineer-Level1

NOC Engineer - Level 1 **Job Summary:** Speedcast’s Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client’s services. **Key Areas of Responsibility:** * Investigate and troubleshoot Incidents relating to client services. * Configuration of client’s services and associated equipment. * Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients. * Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly. * Utilise monitoring and reporting tools to identify and troubleshoot issues. * Assist with ongoing maintenance and upgrade of Speedcast Infrastructure. **Requirements** **Skills / Competencies** * Ability to manage workload in-line with standard operating procedures * Strong analytical thinker * Excel at solving problems * Excellent communication skills in English * Ability to pitch technical communications at an appropriate level * Attention to detail and ability to work under pressure and meet critical deadlines * Shows Initiative, Team player * Must be customer focused * Hands-on Problem Solver **Strength / Character** * Passionate about delivering a first rate customer experience * Ability to adapt to changing responsibilities and new developments * Can effectively prioritise workload * Ability to work independently with little direction * Self-motivated and high energy * Consistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environment * Demonstrate sensitivity in handling confidential information. **Technical Experience** **Essential:** * Knowledge of ITIL working practices * Hands-on experience of support with remote customers within a network support role **D