LivePerson
Technology
NOCEngineerII
Neural analysis suggests this role is
optimal for Mid candidates.
“NOC Engineer II at LivePerson. Skills: NOC operations, Incident response, Service monitoring. Monitor LivePerson services. Monitor servers”
What You'll Achieve.
Ensure high level service availability; Ensure high level service performance; Resolve incidents timely
Industry & Context.
Troubleshoot Production incidents; Solving ambiguities; Seeking effective solutions
Working in shifts, Including weekends, Including holidays, Hybrid mode, Onsite except night shifts, Onsite except weekend shifts
What They're Looking For.
Must Have
1 year experience in similar role, Ability to operate in 24x7 environment, Ability to work 8-9 hours shifts, Ability to work 5 shifts a week, Ability to handle stressful situations, Excellent verbal skills English, Excellent writing skills English, Excellent communication skills, Multitasking skills, GCP background, Experience operating in linux environment, Familiarity with Networking concepts
Nice to Have
2-3 years experience in similar role
What You'll Do.
Monitor LivePerson services
Handle incidents quickly
Handle incidents professionally
Ensure high service availability
Ensure high service performance
Trigger operational procedures
Troubleshoot Production incidents
Manage internal incident notifications
Update employees on service degradation
Update management on service degradation
Interact with Support division
Handle service incidents
Resolve service incidents timely
Provide data during incidents
Provide clear communication during incidents
Provide status updates during incidents
How You'll Work.
Team & Collaboration
Interact with Support division; Customer affecting incidents
Communication Scope
Verbal skills; Writing skills; Clear communication; Status updates
Full Job Description
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. Overview: Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements. You will: Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance. Trigger operational procedures for various types of production incidents Troubleshoot Production incidents Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely. Actively participate in customer affecting incidents, by providing data, clear communication and status updates. What You Need for Success? At least one year of experience in a similar role, 1.5-2 years is a big advantage. Ability to ope
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