Trinetix
Tech / AI / Software
NocEngineer
“Noc Engineer at Trinetix. Skills: Network Operations Center (NOC), network troubleshooting, TCP/IP, MPLS, BGP, QoS, xWDM, CCNP Enterprise level knowledge, network monitoring tools, incident handling, fault management. Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber). Act on alarms indicating both service-impacting and potential service-impacting issues”
What You'll Achieve.
minimizing escalation to second-level support; drive them to resolution and restoration; Track SLA commitments
Industry & Context.
network troubleshooting; technical expertise in network troubleshooting across IP and/or transmission platforms; fault management; analytical thinking and problem-solving skills
SPOC during planned maintenance and outages
What They're Looking For.
Must Have
3–5+ years of experience in a Network Operations Center (NOC) or similar environment, technical expertise in network troubleshooting across IP and/or transmission platforms, Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies, CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience, Hands-on experience with network monitoring tools, incident handling, and fault management, Experience working with Linux/Windows environments, communication skills and ability to collaborate with internal teams and external providers, Experience in documenting incidents and maintaining clear technical reporting
Nice to Have
Experience with scripting (Python, Bash, Perl), Telecom industry background, Experience configuring or improving NOC monitoring tools, Experience working in an international environment
What You'll Do.
Monitor the network across IP and transmission platforms (including xWDM)
as well as underlying infrastructure (sites
owned and leased fiber)
Act on alarms indicating both service-impacting and potential service-impacting issues
Initiate and perform troubleshooting of faults and outages across relevant platforms
Resolve incidents at first line whenever possible
minimizing escalation to second-level support
Take full ownership of incidents and drive them to resolution and restoration
Collaborate with third-party providers (hardware vendors
network providers) during troubleshooting
Ensure accurate and timely documentation during and after incident resolution
Maintain clear and structured communication with internal and external stakeholders during major incidents
Track SLA commitments
follow up on progress
and coordinate resolution across teams
Prepare root cause analysis and outage reports
Act as a SPOC during planned maintenance and outages
Configure and contribute to the development of NOC monitoring tools and processes
Collaborate with internal teams to improve troubleshooting and information sharing
Contribute to process improvements
How You'll Work.
Team & Collaboration
collaborate with internal teams and external providers; Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting; Maintain clear and structured communication with internal and external stakeholders during major incidents; coordinate resolution across teams; Collaborate with internal teams to improve troubleshooting and information sharing
Communication Scope
communication skills; ability to collaborate with internal teams and external providers; Maintain clear and structured communication with internal and external stakeholders during major incidents; excellent communication skills
Process & Methodology
Take full ownership of incidents and drive them to resolution and restoration, Track SLA commitments, follow up on progress, and coordinate resolution across teams
Applying for this Noc Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Trinetix?
Real rants from real employees. Read before you apply.