Axon
Public Safety
NOCEngineer
“NOC Engineer at Axon. Skills: Troubleshooting, Monitoring technologies, SaaS/Web Production environment, Service reliability, Incident Management, Cloud services, VoIP, SQL databases, Scripting languages. Resolving complex technical issues. Maintaining the organization's infrastructure stability”
What You'll Achieve.
Enhance overall operational efficiency; Deliver superior emergency collaboration technologies; Exceed KPIs related to issue resolution quality; Exceed KPIs related to customer satisfaction; Exceed KPIs related to operational efficiency; Maintaining high customer satisfaction; Uphold network integrity; Ensuring optimal service availability
Industry & Context.
Advanced troubleshooting techniques; Problem-solving skills; Exceptional problem-solving skills; High sense of urgency for issue escalation and resolution
Ability to work flexible hours (as required) to accommodate off hours activities (e.g., infrastructure deployments), project deadlines, and team collaboration needs, Legal eligibility to work in a firearms environment
What They're Looking For.
Must Have
Minimum 3 years of experience as a NOC Engineer in a SaaS company, At least 2 years as a NOC Manager, Demonstrated hands-on expertise in monitoring technologies, Proficient troubleshooting in a Production environment, Advanced troubleshooting techniques, Problem-solving skills in a SaaS/Web Production environment, Exceptional problem-solving skills, High sense of urgency for issue escalation and resolution, Ability to work flexible hours (as required)
Nice to Have
Experience with cross platforms integrations, Background in user testing/QA flows, Demonstrating Customer Success Strategies
What You'll Do.
Resolving complex technical issues
Maintaining the organization's infrastructure stability
Enhancing service reliability
Leading technology teams towards continuous infrastructure improvement
and development of the NOC Engineers Team
Managing multi-level support coordination
Ensuring swift resolution of incidents
and enforcing essential policies such as configuration and change management
Facilitating cross-departmental meetings
Engaging with Carbyne's customers
How You'll Work.
Team & Collaboration
Leading technology teams; Multi-level support coordination; Facilitating cross-departmental meetings; Building relationships across departments and with partners; Team collaboration needs
Communication Scope
Communication; Facilitate cross-departmental meetings; Engage with Carbyne's customers; Promoting a culture of transparency
Process & Methodology
Configuration management, Change management
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