NOCAnalyst

🟢 At [Dev.Pro](http://Dev.Pro), a US-based company, we're looking for contractors to work on projects that impact millions of people around the world. But we know it’s the people behind the tech who make it all happen, and we're looking for individuals who share our values and passion for making a difference. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics. 🟩**What's in it for you:** * Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments * Benefit from regular security awareness training to strengthen your security practices * Execute complex operational tasks, from failover procedures to strategic maintenance **✅ Is that you?** * 2+ years of IT support and incident management experience, including triage, prioritization, and escalation * Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) * Ability to navigate dashboards and perform log correlation * Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols * Advanced English communication skills (written and verbal) * Clear communication with technical teams and stakeholders during incident response * Ability to manage multiple priorities in fast-paced environments * Strong analytical and problem-solving skills with a methodical approach to troubleshooting * Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents * Disciplined approach to following operational processes and maintaining 24/7 shift coverage * Self-motivation with the ability to adapt and learn quickly * Understanding of security best practice