Minor International
Hospitality
NightGuestServiceAgent
Neural analysis suggests this role is
optimal for mid candidates.
“Night Guest Service Agent at Minor International. Skills: guest relations, reservations, hospitality. The Night Guest Service Agent will provide a warm and friendly reception to guests, ensuring smooth check-ins and addressing immediate needs. This role involves maintaining clear communication, accurately processing reservations, and acting as a primary point of contact for guests throughout their stay to offer assistance and personalized recommendations.”
Industry & Context.
issue resolution
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
What They're Looking For.
Must Have
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently. Maintains a polished and professional presentation, reflecting the values and standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
What You'll Do.
The Night Guest Service Agent will provide a warm and friendly reception to guests
ensuring smooth check-ins and addressing immediate needs. This role involves maintaining clear communication
accurately processing reservations
and acting as a primary point of contact for guests throughout their stay to offer assistance and personalized recommendations.
How You'll Work.
Team & Collaboration
You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Communication Scope
in-person; phone; email
Full Job Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Oaks Cypress Lakes Resort are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy. Key Responsibilities Include: * Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. * Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. * Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. *
Applying for this Night Guest Service Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Minor International?
Real rants from real employees. Read before you apply.