NightAuditor

_**Job Description:**_ The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. **Perks & Benefits:** When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: * 3 weeks PTO * Annual education allowance of up to $1,000 * Referral program * Residential housing discount after 1 year of continuous employment **What Will You Do?** * Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. * Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. * Works harmoniously and professionally with co-workers and supervisors. * Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. * Stores and retrieves guest luggage and packages. * Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. * Complies with Work Rules and Standards of Conduct. * Monitors house accounts, adjusting weekly and b