NICECX-OneDeveloper

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions. Responsibilities * Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies. * Design and build call flows and integrate backend systems using application programming interfaces (APIs). * Manage NICE Business Units (BU) and contribute to solution design and network optimization. * Provide routing design and implementation for contact center technologies. * Collaborate with Architecture teams to design, develop, deploy, and consume APIs. * Provide technical support and troubleshooting assistance when scripting issues arise. * Coordinate issue communication and resolution with multiple technical teams during production incid