Civica
health
NHSPensionsAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“NHS Pensions Administrator at Civica. Skills: pensions administration, customer service, process management, information processing. managing essential pension administration tasks. ensuring services are delivered accurately and on time”
What You'll Achieve.
delivering excellent customer service; delivering accurate, compliant, and trusted outcomes; services are delivered accurately and on time; reliable and efficient pension service delivery
Industry & Context.
problem solving; Ability to think logically and solve problems effectively
What They're Looking For.
Must Have
Data input, Filing, paper and electronic, Receiving, organising and processing information, Answering telephones and contacting customers to handle basic client queries, Producing benefit statements, Opting members into and out of the scheme, Processing refund requests, Guiding members through the retirement process, Submitting retirement applications, Gathering and distributing mail, Assisting the Senior Pensions Administrators with various duties, Previous experience of delivering excellent customer service, in a customer focused environment, Experience of working within a customer focused environment, Working knowledge of Microsoft Excel and Word, Ability to prioritise and remain calm under pressure, Accuracy and attention to detail, Understand the need to follow established procedures, Ability to use own initiative within a team environment, A progressive approach to change and improvement, Ability to think logically and solve problems effectively, Time Management & Interpersonal Skills, Methodical & Analytical, Great attention to detail
What You'll Do.
managing essential pension administration tasks
ensuring services are delivered accurately and on time
organising and processing information
Answering telephones and contacting customers to handle basic client queries
Producing benefit statements
Opting members into and out of the scheme
Processing refund requests
Guiding members through the retirement process
Submitting retirement applications
Gathering and distributing mail
Assisting the Senior Pensions Administrators with various duties
How You'll Work.
Team & Collaboration
working within a supportive team environment; Ability to use own initiative within a team environment
Communication Scope
contacting customers; handle basic client queries; Interpersonal Skills
Full Job Description
**PENSIONS ADMINISTRATOR - NHS ** ** Description ** We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. **Why you’ll love this opportunity as an NHS Pension Administrator at Civica ** The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees. What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery. **Requirements** * Data input * Filing, paper and electronic * Receiving, organising and processing information * Answering telephones and contacting customers to handle basic client queries * Producing benefit statements * Opting members into and out of the scheme * Proc
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