NewHomesSystemPerformanceCoordinator

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. ****Responsibilities**** * Understand and execute on Sunrun’s corporate policies and best practices * Notify and educate customer on post-PTO activation process * Monitor cases of service needs * Review install work orders and detect install deviations that require additional field work * Remotely diagnose PV system issues due to non-operation (commissioning and activation) * Maximizing Field Service professional efficiency by appropriately routing escalations * Optimizing dispatches utilizing your solar and electrical expertise * Provide troubleshooting support to our Field Service Technicians * Remain current with PV technologies * Improving the customer experience by helping to eliminate future unnecessary service visits * Providing feedback on trends you are seeing to our internal quality teams * Meeting performance goals set forth by management * Understanding the Field Operations Manual, manufacturer's specifications and requirements ****Qualifications**** * High school diploma or equivalent (Bachelor’s preferred but not required) * Minimum 3 years experience in electrical or solar industries * Excellent, timely customer engagement skills, with strong interpersonal communication * Salesforce, Google Apps, and monitoring