Cox Communications, Inc.
NetworkTechnologyTechnicianI
“Network Technology Technician I at Cox Communications, Inc.. Skills: Network Technology Technician, Outside Plant Technician. support system growth and quality performance of all current and future Cox Communications products and services. Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services”
What You'll Achieve.
support system growth and quality performance of all current and future Cox Communications products and services
Industry & Context.
troubleshoot video, high-speed internet, telephony and automation services; Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications; Maintain and repair equipment with HFC distribution system
Ability to carry and use tools and equipment, Requisite ability required to drive a commercial motor vehicle (CMV physical requirements included), Ability to operate aerial lift device (bucket truck), Adequate ability to distinguish different colors of wire, Ability to frequently bend, stoop, and crawl, Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.), Tools and equipment weigh approximately 50 pounds, The physical limitations of applicable equipment (such as aerial liftuck truck boom, ladder, fall protection harness) includes weight capacities of approximately 300 pounds., Get in and out of a van to retrieve various items. Step heights are 19”, Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”., Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”., Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand., Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs., Lift and carry a 63 lb. , 28’ extension ladder, Lift 1000’ rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”., Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”., Lift a 220V power supply weighing 88 lbs. This power supply is lifted from the floor and placed up to a height of 42”., Pull a double vault door with a hand height of 18” – 24” requiring 80 pounds of force., A physical exam to verify the physical requirements above as well as others not listed may be required, Ability to climb ladders and/or utility poles and work in high places, Ability to work in small places (such as crawl spaces and attics), Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations, Travel %: No, Work Shift: Day, Able to work required shifts and overtime (if necessary), Travel as business needs dictate
What They're Looking For.
Must Have
High School diploma/GED with 5 years of experience in related OR 7 years of equivalent experience in lieu of a diploma or certification, 18 years of age, Valid state driver’s license and a good driving record, Minimum of one year of direct customer service experience, One year of work experience in a comparable field (e.g. related hands-on trade role), Demonstrated proficiency in Core Technician skillsets, Certifications and licenses, as required by state and municipal laws, Successfully meet (and maintain) additional background check requirements for specialized projects/services, PC and Windows software skills, Stable work history, Able to work required shifts and overtime (if necessary)
Nice to Have
Post-high school education a plus, Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired, 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment, Spanish proficiency desirable in some locations
What You'll Do.
support system growth and quality performance of all current and future Cox Communications products and services
disconnect and troubleshoot video
telephony and automation services
Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications
Maintain and repair equipment with HFC distribution system
Requisition equipment and supplies from warehouse
and stock vehicle as needed
Maintain company trucks and other equipment per service requirements and safety guidelines
Drive a company vehicle between office and/or home
warehouse and work sites
Monitor the Workforce Administration System (WFA) throughout the day
Communicate with dispatch for help and/or status on service requests
Consult with supervisors and other technicians for advice and aid as needed
Educate customers about their existing services and promote other Cox services
Attend training that may include refresher training and product and service updates
low voltage electricity and color-coded wires
How You'll Work.
Team & Collaboration
Consult with supervisors and other technicians for advice and aid as needed
Communication Scope
Communicate with dispatch for help and/or status on service requests; Educate customers about their existing services and promote other Cox services
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