EOS IT Solutions
Technology
NetworkTeamLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Network Team Lead at EOS IT Solutions. Skills: Network Team Lead, Network Deployment, Team Leadership, Juniper, Cisco. Support Technical Leads. Support Field Technicians”
What You'll Achieve.
Provide best-in-class service; Achieve quality standards; Maintain profitability; Ensure successful project delivery
Industry & Context.
Critical thinking; Problem-solving; Analytical skills; Troubleshooting; Root cause analysis
Travel globally, Travel within US, Lift up to 50 pounds, Work outside normal hours
What They're Looking For.
Must Have
Experience leading teams, Read and understand SOP/DPKs, Agile and exhibit urgency, Responsive, efficient, professional, Intriguing tech problems, Good organization and time management, Manage multiple priorities, Good written and verbal communication, Critical thinking and problem-solving, Flexible and adaptable to change, Accurately communicate directions, Desire to grow through learning, Networking hardware experience, Excellent organizational skills, Excellent interpersonal skills, Excellent time management skills, Excellent written communication skills, Excellent oral communication skills, Hands on Juniper routers/switches/firewall, Hands on Cisco L2/L3 switches, Hands on Aruba/Cisco wireless, Read technical network diagrams, Read schematics and port maps, Interpret rack build layouts, Interpret bills of materials, Previous experience in similar role, Good understanding of networking concepts, Build skills in networking, Lift up to 50 pounds, Excellent analytical skills, Excellent problem-solving skills, Attention to detail, Diagnose advanced technical problems, Find the root cause, Work in fast paced environment, Encourage fast paced environment, Encourage dynamic environment, 8 years Data Center Network Deployment, 8 years Network Engineering Deployments, Available to work outside normal hours, Available to travel to customer sites
Nice to Have
5+ Network Infrastructure deployment, 3+ Years EOS Network Infrastructure deployment, 4+ EOS Network Infrastructure deployment, Qualifying Certification
What You'll Do.
Support Technical Leads
Support Field Technicians
Support Project Management
Support Network Engineering team
Carry out service deployment
Deploy networking hardware
Understand team culture
Build trust between members
Influence valuable changes
Consult with key members
Establish open discussion
Create identity for team
Ensure employees receive training
Ensure compliance with guidelines
Provide high quality service
Provide outstanding customer care
Practice cost improvement
Maintain profitability
Select field resource
Ensure successful project delivery
Implement quality goals
Implement action plans
Achieve quality standards
Provide informal feedback
Provide formal feedback
Participate in hiring
Represent EOS in meetings
Complete documentation
Assign technicians to teams
Decipher complex Design Packs
Convey questions with Project Management
Convey changes with Project Management
Assign technicians to projects
Troubleshoot network environment
Resolve network issues
Provide technical support
Collaborate with network engineers
Collaborate with project managers
Assist network engineers
Support network design
Support network implementation
Support network problem resolution
Meet quality expectations
Meet productivity expectations
Meet turnaround time expectations
How You'll Work.
Team & Collaboration
Cross-functional teams; Network engineers; Project managers; Field technicians; Technical leads; Client meetings
Communication Scope
Verbal communication; Written communication; Communicate directions; Convey questions; Convey changes
Process & Methodology
Project delivery, Resource selection, Quality goals, Action plans
Full Job Description
OUR COMPANY: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Network Team Lead will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers. This position will require a combination of travel to various customer sites globally as well as remote support. KEY RESPONSIBILITIES: Understand and project the team culture Build trust between team members. Inspire and motivate teamwork for achieving goals. Influence valuable changes. Be open to new ideas coming from team members. Consult frequently with key team members. Establish an open discussion for decision-making. Distinguish the team from others – create an identity for the team Train new resource on EOS/client standards Ensures all employees receive the appropriate training and education, including ongoing compliance training. Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care. Practices cost improvement strategies, maintaining profitability and growth of area. Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery Implements location-specific and area quality goals and action plans in order to achieve quality standards. Provides informal feedback on an ongoing basis and formal feedback in the annual performance
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