Amazon.com Services LLC
Technology
NetworkSupportSpecialistBilingualSpanish,eeroCS
“Network Support Specialist - Bilingual Spanish, eero CS at Amazon.com Services LLC. Skills: Network support, Customer service. Provide frontline technical support. Configure network devices”
Industry & Context.
Troubleshoot network issues; Leverage data analytics
What They're Looking For.
Must Have
24+ months customer facing support, 12 months technical support, Deliver courteous efficient support, Identify troubleshoot technical issues, Leverage data analytics, Tailor communication style
Nice to Have
TCP/IP protocol suite knowledge, Network infrastructure components knowledge, Network operations knowledge, Troubleshooting methodologies OSI Model, Certified Wireless Network Administrator, Cisco Certified Network Associate
What You'll Do.
Provide frontline technical support
Configure network devices
Troubleshoot common network issues
Document support interactions
Identify escalate complex issues
How You'll Work.
Team & Collaboration
Work with amazing team; Supportive colleagues
Communication Scope
Tailor communication style
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