Amazon Kuiper
Operations, IT, Support Engineering, alexa and amazon devices
NetworkSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Network Support Engineer at Amazon Kuiper. Skills: Network support, Satellite networking, Troubleshooting. Respond to network incidents. Escalate network incidents”
What You'll Achieve.
Ensure maximum efficiency; Ensure operational uptime; Improve network operations
Industry & Context.
Troubleshooting; Diagnosing issues
On-call rotation, U. S. citizen or national, U. S. permanent resident, Lawfully admitted refugee, Granted asylum
What They're Looking For.
Must Have
Troubleshoot technical systems, Document findings, 4+ years technical support, 4+ years network engineering
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, 4+ years satellite networking, Experience with satellite software networking, Experience with packet forwarding architectures, Experience with connectivity issues, Deal effectively with partner teams, Collaborate efficiently as a team, Bachelor's degree in EE or CE, Advanced networking and troubleshooting
What You'll Do.
Respond to network incidents
Escalate network incidents
Diagnose network issues
Troubleshoot network issues
Support deployment of network capabilities
Onboard network capabilities
Monitor new network infrastructure
Test new network infrastructure
Report on new network infrastructure
Monitor network performance
Investigate network performance
Develop best practices
Refine operational procedures
Manage severity 2 tickets
Manage severity 3 tickets
Attend on-call rotations
How You'll Work.
Team & Collaboration
Cross-functional teams; Network engineers; Software engineers; Security engineers
Full Job Description
Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities - Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns. - Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence. - Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers. - Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations. - Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends. - Collaborate with cross-functional teams including network, software, and security engineers. Basic Qualifications: - Experience troublesho
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