National Information Solutions Cooperative
Technology
NetworkSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Network Specialist at National Information Solutions Cooperative. Skills: Network infrastructure, Firewall technologies, Wireless technologies. Design member networks. Implement member networks”
Industry & Context.
Troubleshoot; Research; Problem-solving
Rotating after-hours on-call schedule, Ability to travel
What They're Looking For.
Must Have
Minimum of working 3 days per week in the office, Ability to work up to all 5 days a week in the office, Tuesday and Wednesday required in office, Basic verbal and written communication skills, Basic presentation and training skills, Basic initiative and accountability
Nice to Have
3+ years of related experience, Moderate level knowledge of Linux, Moderate level knowledge of Windows, Moderate level knowledge of SonicWall, Moderate level knowledge of Palo Alto, Moderate level knowledge of Aruba Switching, Moderate level knowledge of Aruba Wireless, Working level knowledge of TCP/IP networks, Associate's degree in a technology-related field, SNSP or SNSA certification, CCNA certification, Linux certification, Network+ certification, Experience with Network Switching infrastructure, Experience with Wireless infrastructure, Experience with firewalls
What You'll Do.
Design member networks
Implement member networks
Maintain member networks
Support member networks
Design scalable network architectures
Develop maintainable network architectures
Develop highly available network architectures
Install internal network infrastructure
Support internal network infrastructure
Maintain internal network infrastructure
Install Member network infrastructure
Support Member network infrastructure
Maintain Member network infrastructure
Troubleshoot network hardware
Troubleshoot network problems
Resolve network hardware problems
Resolve network related problems
Provide customer support
Support customers in networking
Monitor network availability
Monitor network performance
Monitor network security
Follow up on resolution
Research technical problems
Resolve technical issues
Stage customer equipment
Install customer equipment
Configure customer equipment
Train customers on equipment
Support Members via ACD
Support Members via Service Center
Support Members via email
Create technical documentation
Maintain technical documentation
Perform work outside business hours
Participate in on-call schedule
Leverage generative AI tools
How You'll Work.
Team & Collaboration
Networking Infrastructure team
Communication Scope
Verbal communication; Written communication; Presentation skills; Training skills; Telephone etiquette
Full Job Description
About NISC NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Position Overview We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies. Work Schedule Hybrid (after an initial training period) from our Lake St. Louis, MO office location Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose Essential Duties Provide installation, support, and maintenance of general internal and Member network infrastructure Troubleshoot and resolve general network hardware and network related problems Provide superior customer support to internal and external customers Support customers in all aspects of networking including troubleshooting, training, and ongoing support Monitor availability, performance, and security of network systems Create cases and follow up on resolution P
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