Kyndryl

NetworkProgramManager

$125–125k New York, New York, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Network Program Manager at Kyndryl. Skills: Network Program Management, Delivery Management, Customer Relationship Management. Manage relationship between Kyndryl and Network provider. Provide centralized oversight of network projects”

What You'll Achieve.

Deliver initiatives on time; Deliver initiatives within scope; Align initiatives with strategic priorities; Generate positive customer outcomes; Ensure systems run smoothly; Offer customers a seamless experience

Industry & Context.

Problems you'll solve

Troubleshooting incidents; Troubleshooting problems; Troubleshooting changes; Troubleshooting escalations; Root cause analysis

What They're Looking For.

Must Have

5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories, Min 5 years Experience operating within regulated, multi‑site, globally distributed environments, Proven ability to navigate account‑specific governance, escalation models, and stakeholder dynamics, Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account, 5+ years of experience leading delivery teams and quality services to customers, Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors, Experience in leading teams through incident, problem and change management, as well as root cause analysis, Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes

Nice to Have

Familiarity with legacy network architectures and incremental modernization efforts, Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent) understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)

What You'll Do.

Manage relationship between Kyndryl and Network provider

Provide centralized oversight of network projects

Ensure initiatives are delivered on time

Ensure initiatives are within scope

Align initiatives with strategic priorities

Identify dependencies

Manage resource constraints

Ensure projects are predictable

Ensure projects are documented

Ensure projects are less prone to scope creep

Ensure projects are less prone to escalations

Act as coordination point between teams

Ensure customers receive top-notch service

Align solutions with customer needs

Own technical and managerial support for field engineers

Provide swift support to fix issues

How You'll Work.

Team & Collaboration

Coordination point between Network Engineering, Operations, Security, Application teams, Facilities, Finance, and vendors; Partner with Delivery Partner(s); Work with SREs; Collaborate with colleagues from around the world; Work with Delivery Partners, Architects, and SREs

Process & Methodology

Program management, Project management, Timeline management, Budget management, Risk management, Scope management, Resource management

Full Job Description

**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** **Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As the **Network Program Manager** you will manage the relationship between Kyndryl and our Network provider on the RTX account. The **Network Program Manager**(NPM) role is justified by the growing scale, complexity, and cross‑functional nature of the organization’s network initiatives. As network infrastructure becomes increasingly critical to business operations, there is a clear need for dedicated program management to ensure initiatives are delivered on time, within scope, and aligned with strategic priorities. A **Network Program Manager** provides centralized oversight of multiple, interdependent network projects such as data center builds, network refreshes, cloud and hybrid connectivity, security enhancements, WAN/SD‑WAN rollouts, vendor transitions, and major operational improvements. Without this role, these efforts often rely on engineers to perform informal coordination, which can slow delivery, increase risk, and divert technical resources from their core responsibilities. The NPM acts as the coordination point between Network Engineering, Operations, Security, Application

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