NetworkOperationsEngineer

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Purpose of the role: The Network Operations team are responsible for maintaining the operational stability of all aspects of Pico’s proprietary electronic trading network, PicoNet, a cutting edge, multi-vendor, multi-technology network that spans over forty locations globally. Network Operations provide critical front-line support across many of Pico’s infrastructure technology domains, including, but not limited to: Global and Regional WAN connectivity Metro Area Dark Fibre networks Ultra Low Latency Trading Fabric Edge connectivity to 200+ financial markets Data centre LAN networks in 40+ locations Market Data feeds Bespoke client trading environments Network Operations are a global team consisting of regional teams located in London, New York, Singapore, and Tokyo. The team operates a follow-the-sun model that provides dedicated network support 24 hours a day, 365 days a year. This is a client facing role that demands a high standard of customer service and technical support be provided to both our internal and external clients. Alongside normal daily activities, the role provides the opportunity to participate in project-based initiatives and collaboration with other technology teams. Responsibilities and duties (include but are not limited to): Diagnose the root cause of operational issues and provide suitable technical solutions for effective resolution. Perform triage, troubleshooting, and fault resolution as part of Pico’s Incident Management process. Monitor t