Johnson Controls
NetworkOperationsEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Network Operations Engineer at Johnson Controls. Skills: Network Operations, Network Security, Firewall Management, Cloud Security, Incident Response, Change Management. Day-to-day operation, monitoring, support, and lifecycle management of the enterprise network security infrastructure on Level 1 and 2. Operate and support enterprise network security platforms including firewalls, remote access, cloud security services, proxies, and NAC solutions”
What You'll Achieve.
Ensure high availability and performance of security services across on‑prem and cloud environments; Ensure all network asset data is accurate and support contracts are in place
Industry & Context.
troubleshooting; incident investigation
What They're Looking For.
Must Have
Hands-on operational experience supporting enterprise network security environments, Willingness to learn
Nice to Have
Experience operating on-prem and cloud security platforms (firewalls, VPNs, proxies, NAC), Experience executing changes in production environments under formal change control, Exposure to Zero Trust Network Architecture from an operational support perspective, Basic scripting or automation experience (Python preferred)
What You'll Do.
and lifecycle management of the enterprise network security infrastructure on Level 1 and 2
Operate and support enterprise network security platforms including firewalls
cloud security services
Perform daily monitoring
and troubleshooting of network security infrastructure
Ensure high availability and performance of security services across on‑prem and cloud environments
Respond to network security incidents and outages
Implement approved firewall rules
and security configurations in production environments
Execute changes following ITIL and change management processes
Validate changes post‑implementation and support rollback when required
Manage security infrastructure inventory and asset records in CMDB
Track device lifecycle status
and refresh readiness
Coordinate hardware/software maintenance
and decommissioning activities
Work with third‑party vendors and managed service providers to resolve incidents and deliver operational tasks
Support quote requests
and delivery scheduling for security infrastructure
Identify opportunities to automate repetitive operational tasks related to firewall rules
and configuration management
Assist with operational runbooks
standard operating procedures
and knowledge documentation
How You'll Work.
Team & Collaboration
Work with SOC, Network, Cloud, and Application teams during security events or service degradations; Work with third‑party vendors and managed service providers to resolve incidents and deliver operational tasks; Ensure vendor work aligns with operational standards and security requirements
Full Job Description
**What you will do** As part of Johnson Controls’ global Network Security Operations function, this role is responsible for the day-to-day operation, monitoring, support, and lifecycle management of the enterprise network security infrastructure on Level 1 and 2. The environment supports 1,000+ sites and 100,000+ users, including datacenters, manufacturing plants, sales offices, and customer contact centers. Technologies include Cisco, Fortinet, Zscaler, Silver Peak SD WAN, Akamai Guardicore, Tufin, Forescout NAC, Microsoft Azure, Google GCP, and related security platforms. **How you will do it** **Operational Support & Maintenance** * Operate and support enterprise network security platforms including firewalls, remote access, cloud security services, proxies, and NAC solutions. * Perform daily monitoring, health checks, and troubleshooting of network security infrastructure. * Ensure high availability and performance of security services across on‑prem and cloud environments. **Incident & Problem Management** * Respond to network security incidents and outages, including triage, containment, and recovery. * Work with SOC, Network, Cloud, and Application teams during security events or service degradations. * Analyze logs and alerts using SIEM tools to support incident investigation. **Change & Configuration Management** * Implement approved firewall rules, policy changes, VPN updates, and security configurations in production environments. * Execute changes following ITIL and change management processes. * Validate changes post‑implementation and support rollback when required. **Lifecycle & Asset Management** * Manage security infrastructure inventory and asset records in CMDB. * Track device lifecycle status, support contracts, renewals, and refresh readiness. * Coordinate hardware/software maintenance, upgrades, and decommissioning activities. **Vendor & Service Provider Coordination** * Work with third‑party vendors and managed service providers to resolve inc
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