March Networks
technology
NetworkOperationsCentreSupportSpecialistTier1
“Network Operations Centre - Support Specialist Tier 1 at March Networks. Provide remote product health monitoring. Review and maintain health alert inbox”
What You'll Achieve.
Optimize availability of mission-critical video surveillance systems; Ensure issues are resolved or escalated promptly; Meet Service Level Agreements
Industry & Context.
Analytical and problem solving skills
What They're Looking For.
Must Have
Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs, LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting, UNIX/Linux, Security products, DVR's, IP cameras, CCTV, Ability to work independently and as part of a team, Ability to work well under pressure and meet deadlines, Ability to work in a fast-paced, dynamic environment, Ability to prioritize and multitask, Excellent written communication skills, Customer focused, Attentive, Investigative, Commitment to quality, Ability to maintain composure in stressful situations, Organizational skills, Analytical and problem solving skills, Service oriented, Solution driven, Ability to communicate technical information to both technical and non-technical audiences
Nice to Have
Cisco Certified Network Associate (CCNA) certification, CompTia Network+, A+ certification, Working knowledge of the security industry, Database skills, Programming/scripting skills
What You'll Do.
Provide remote product health monitoring
Review and maintain health alert inbox
Perform remote diagnostics and apply fixes
Log all health alerts
Update tickets to keep status current
Create and maintain tickets for customers
Ensure product to customer mapping is correct
Participate in maintenance and administration of database
Work independently through instructions
Promote and maintain customer satisfaction
Resolve or escalate issues promptly
Remain updated on product training
Escalate problems/issues to NOC Level 2
Perform IP Camera firmware upgrades
How You'll Work.
Team & Collaboration
Work as part of a team; Collaborate with colleagues
Communication Scope
Excellent written communication skills; Communicate technical information to both technical and non-technical audiences
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