SB Energy
NetworkOperationsCenter(NOC)Manager
“Network Operations Center (NOC) Manager at SB Energy. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Manage day-to-day operations of a 24x7 Network Operations Center. Lead shift operations, escalation management, incident coordination”
What They're Looking For.
Must Have
7+ years of experience in NOC, telecom, data center, utility, industrial, or mission-critical operations environments, Bachelor's degree in information technology, engineering, or related field, or equivalent work experience, communication, organizational, and leadership skills, Proficiency in Microsoft Office, ticketing systems, monitoring platforms, and operational reporting tools, understanding of networking fundamentals, infrastructure monitoring, and operational support systems
Nice to Have
3+ years leading teams in a 24x7 operational environment, Experience supporting operational turnover from construction or commissioning into production operations, Experience supporting hyperscale or large-scale data center environments, Experience with Cisco, Palo Alto, SolarWinds, or enterprise monitoring platforms, Exposure to BMS, EPMS, SCADA, or OT-integrated environments, Familiarity with carrier operations, WAN infrastructure, or DWDM transport environments, Industry certifications such as CCNA, ITIL, Network+, or Security+
What You'll Do.
Manage day-to-day operations of a 24x7 Network Operations Center
Lead shift operations
escalation management
incident coordination
Develop and maintain SOPs
escalation procedures
Support operational turnover and onboarding activities
Coordinate monitoring and operational visibility
Support KPI reporting
Coordinate operational activities with engineering
Support staffing plans
How You'll Work.
Team & Collaboration
works closely with Site Operations, Security Operations (SOC), Facilities Operations (FOC), engineering teams, commissioning teams, and vendors; Coordinate operational activities with engineering, facilities, cybersecurity, vendors, and construction teams; Coordinate response activities during operational incidents, outages, maintenance events; Work closely with Site Operations and Engineering teams to support maintenance activities; Support operational coordination between NOC, SOC, and FOC teams
Communication Scope
communication skills
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