NetworkOperationsCenterEngineer

Devoteam Cyber Trust is the Cybersecurity specialist arm of the Devoteam Group. With our 800+ experts located across EMEA, we aim to establish cybersecurity as an enabler of business success rather than a gatekeeper. We leverage an end-to-end approach to Cyber Resilience, Applied Security, and Managed Security services to secure the tech journey of large and medium-sized companies from all sectors and industries. Since 2009, previously known as INTEGRITY, our team based in Portugal is specialised in providing cutting-edge Managed Security Services that combine its expertise and proprietary technology to consistently and effectively reduce the cyber risk of our clients. The comprehensive service range includes Persistent Intrusion Testing, ISO 27001, PCI-DSS, GRC Consulting and Solutions, and Third-Party Risk Management. ISO 27001 (Information Security) and ISO 9001 (Quality) certified, PCI-QSA, and member of CREST and CIS - Centre for Internet Security, we provide services to a considerable number of clients, operating in more than 20 countries. We are seeking a Network Operations Center (NOC) Analyst to deliver level 1/2 technical support for multi-entity infrastructures, ensuring the continuity and reliability of business operations across network and security disciplines. Based in Porto , you will join a team operating on a 24/7 shift system covering all operational hours. This role requires strong troubleshooting skills, technical expertise across networking and systems, and the ability to work effectively within a fast-paced, high-tech operational environment. Key Accountabilities * Monitoring & Alerts: Respond promptly to alerts from monitoring tools following established operational processes. * Troubleshooting: Diagnose and resolve network problems, researching and implementing specific solutions. * Change Management: Manage network changes in strict accordance with required change management processes. * SLA & Prioritization: Prioritize operational tasks ef