NetworkL3Engineer

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet , we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive! The 3rd Line Network Engineer is a senior technical position responsible for providing advanced support across complex enterprise and ISPlevel network environments. The role involves resolving escalated incidents, performing detailed diagnostics, and ensuring the stability and performance of customer networks. You will support a wide range of technologies across routing, switching, wireless, firewalls, and SDWAN platforms. Customers include public sector bodies, education institutions, healthcare organisations, and commercial environments with mission critical systems where reliability, accuracy, and professionalism are essential. You will own connectivity issues across the entire network stack, from core ISP backbone and WAN circuits right through to customer edge routers, firewalls, LAN switching, wireless networks, and any related on‑site infrastructure. ## Qualifications * Experience working in large-scale, high importance network environments including public sector, healthcare, education, and critical commercial operations. * Excellent verbal and written communication skills. * Strong analytical capability and problem solving skills. * Ability to work under pressure and handle multiple complex cases concurrently. * High