NetworkEngineeringManager

**About this role:** Wells Fargo is seeking a... ****In this role, you will:**** * Lead and develop a team of network engineers providing advanced troubleshooting and escalation support * Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams * Mentor and guide engineers to build deep technical capability and operational excellence * Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution * Act as the senior escalation point for high severity network issues impacting critical services * Ensure strong post-incident reviews, root cause analysis, and corrective action tracking * Oversee troubleshooting and resolution of complex issues across: * Routing, switching, firewalls * Load balancers (F5), proxies, SD WAN * Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream​ * Identify patterns in incident and change-related issues to drive systemic improvements * Improve operational discipline across change management, break-fix, and restoration activities * Drive reduction in recurring incidents through collaboration with engineering and architecture teams * Partner with Network Engineering, Architecture, Service Management, and other technology towers * Engage vendors and TAC organizations to escalate and resolve complex issues * Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes * Oversee emergency break-fix changes and ensure adherence to enterprise change management processes * Provide operational input into engineering initiatives and infrastructure improvements * Ensure documentation, timelines, and reporting meet enterprise standards * Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage * Ensure consistent support for critical platforms and priority customers * Strong analytical mindset with focus on rapid, accurat