Xcellink Pte Ltd
Information Technology and Services
NetworkEngineerL2
Neural analysis suggests this role is
optimal for Entry candidates.
“Network Engineer L2 at Xcellink Pte Ltd. Skills: Network infrastructure management, Incident resolution, Network maintenance. Monitor network infrastructure. Manage network infrastructure”
What You'll Achieve.
Ensure optimal performance; Ensure availability; Resolve issues within SLA; Minimize downtime; Ensure compliance; Ensure operational stability
Industry & Context.
Troubleshoot network issues; Resolve network issues
Rotational shifts, Work at Woodlands Checkpoint, Assigned to Tuas checkpoint
What They're Looking For.
Must Have
1 year experience Network Engineer L2, Diploma in IT, Fundamental knowledge in Network, Rotational shifts, Work at Woodlands Checkpoint
Nice to Have
CCNA certification
What You'll Do.
Monitor network infrastructure
Manage network infrastructure
Perform real-time network monitoring
Troubleshoot network issues
Resolve network issues
Escalate complex issues
Track incident records
Document incident records
Maintain incident records
Prepare incident reports
Support post-incident reviews
Execute preventive maintenance
Perform corrective maintenance
Coordinate maintenance activities
Maintain maintenance records
Prepare monthly reports
Provide network support
Execute network changes
Validate configuration changes
Document configuration changes
Assist network upgrades
Assist network migrations
Assist network deployment
Generate performance reports
Generate availability reports
Produce incident reports
Maintain network documentation
Maintain inventory records
Maintain operational procedures
How You'll Work.
Team & Collaboration
Coordinate with vendors; Coordinate with stakeholders
Communication Scope
Resolve issues; Resolve inquiries
Process & Methodology
Change management procedures
Full Job Description
As a Network Engineer L2, you will be responsible for the following :- * Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability. * Perform real-time network monitoring and respond promptly to alerts and incidents. * Troubleshoot and resolve Level 2 network issues within established SLA timelines. * Escalate complex issues to relevant teams or vendors when required. * Track, document, and maintain incident records through the ticketing system. * Prepare incident reports and support post-incident reviews. * Execute scheduled preventive maintenance activities on network and UPS infrastructure. * Perform corrective maintenance to restore services and minimize downtime. * Coordinate with vendors and internal stakeholders during maintenance activities. * Maintain accurate maintenance records and prepare monthly preventive maintenance reports. * Provide support for network configuration, implementation, and optimization activities. * Execute approved network changes in accordance with change management procedures. * Validate and document configuration changes to ensure compliance and operational stability. * Assist in network upgrades, migrations, and deployment projects. * Prepare and submit monthly SLA performance reports. * Generate monthly network performance and availability reports. * Produce monthly incident management reports and trend analysis. * Maintain up-to-date network documentation, inventory records, and operational procedures. The Network Engineer (L2) will support and maintain the following infrastructure: * Routers * Switches * Firewalls * IPS (Intrusion Prevention Systems) * IDS (Intrusion Detection Systems) * NAC (Network Access Control) Systems * Load Balancers * Wireless Infrastructure * Media Converters * UPS (Uninterruptible Power Supply) Systems * Other related network devices and components **Requirements** * Minimum Diploma in IT and has fundamental knowledge in Network. * 1 year of experience as
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