Company
NetworkEngineerII
Neural analysis suggests this role is
optimal for Entry candidates.
“Network Engineer II. Skills: Microsoft 365, Exchange, Collaboration platforms. Support collaboration platforms. Install collaboration solutions”
Industry & Context.
Troubleshooting; Problem Solving
IST overlap with PST hours, Rotating 24x7 on-call
What They're Looking For.
Must Have
Bachelor’s degree or equivalent experience, 1-2+ years of professional experience, Proficiency with M365 admin role, Moderate skills leveraging Exchange and M365, Understanding of Active Directory and Entra identity, 1+ years troubleshooting mailflow and 3rd party app integrations
Nice to Have
Experience administering Microsoft Intune
What You'll Do.
Support collaboration platforms
Install collaboration solutions
Support dependent ecosystems
Evaluate improvements
Perform technical analyses
Provide escalation support
Support infrastructure
Manage M365 configuration
Manage Exchange configuration
Manage 3rd party app integration
Provide lifecycle management
Maintain documentation
Establish service definitions
Maintain service definitions
Establish service standards
Maintain service standards
Perform incident response
Perform on-call responsibilities
Provide capacity planning
Provide capacity management
Ensure auditable controls
Ensure system access security
How You'll Work.
Team & Collaboration
End user support teams; Staff members
Communication Scope
Simplify complex information
Full Job Description
**ABOUT THE POSITION** The Infrastructure Engineer II has support-level subject matter expertise in the full Microsoft 365 suite and Microsoft Exchange. This position provides technical expertise and customer support for the organizational collaboration platforms within the Microsoft 365 portfolio and Microsoft Exchange, including Teams, SharePoint and Email. Installs, supports, and maintains core collaboration solutions and mailflow along with dependent ecosystems such as application deployment, 3rd party integrations and security policy adherence. Evaluates and recommends improvements and upgrade cycles covering the entire M365 and Exchange environment. Performs technical analyses of supported solutions using various diagnostic tools in support of efficient operations. Provides escalation support for end user support teams for supported systems. **HOW YOU WILL MAKE AN IMPACT** Supports cloud/private infrastructure for global M365 and Exchange configuration management, security and 3rd party app integration. Provides lifecycle management such as patching for supported systems. Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services. Provides monitoring and alerting that produce actionable alerts. **YOU HAVE** * Bachelor’s degree, applicable certification or equivalent experience. * Typically requires 1-2+ years of professional experience, and strong proficiency with tools, systems, and procedures required to accomplish the job (primarily M365 admin role). * Moderate and continuously developing skills leveraging Exchange and M365 suite of Apps. * Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.) * 1+ years troubleshooting and resolving complex mailflow and 3rd party app integrations. * Experience administering Microsoft Intune a plus but not required * Travel: None * Work Schedule: IST overlap with PST hour
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