Sourcepass
IT consulting
NetworkEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Network Engineer at Sourcepass. Skills: Network support, Level 3 support, Virtual Networking, TCP/IP networking, DNS Management, Firewall management. Provide high level technical support to clients for complex technical issues and requests. Minimizing downtime and ensuring consistent, quality communication”
What You'll Achieve.
Minimizing downtime; Ensuring consistent, quality communication; Providing a positive client experience; Meeting or exceeding departmental KPI's
Industry & Context.
Ability to develop creative solutions for complex environments and client needs; troubleshooting
Must complete an Employment Eligibility Verification (Form I-9) upon hire, Must be eligible to work in the United States through the E-Verify program
What They're Looking For.
Must Have
Level 3 support, Emergency Response to client outages, Ticket ownership through discovery, resolution, and future mitigation, Participation in RCA process, Managing daily workload to ensure client issues and requests are addressed in a timely manner, Consistently providing accurate service ticket notes and time tracking, Ensuring clients and key players are consistently updated on the progress and next steps of their issue or request, Creating and maintaining documentation, Meeting or exceeding departmental KPI's, Experience with On-Premises Virtual Networking (VMWare/Hyper-V), Experience with Cloud Based Virtual Networking (Azure/AWS), Expert knowledge of TCP/IP networking and troubleshooting, Experience with DNS Management and best practices
Nice to Have
5+ years MSP Experience, Experience with SonicWall, Fortinet and Meraki firewalls, Experience with SonicWall, HP and Cisco switches, Microsoft, AWS, SonicWall, Cisco, Fortinet, and other IT vendor certifications
What You'll Do.
Provide high level technical support to clients for complex technical issues and requests
Minimizing downtime and ensuring consistent
quality communication
Providing a positive client experience
Provide Level 3 support to new and existing clients
Responsible for Emergency Response to client outages
Act as escalation point for Service L1 and L2
Responsible for ticket ownership through discovery
and future mitigation
Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
Responsible for consistently providing accurate service ticket notes and time tracking
Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
Responsible for creating and maintaining documentation
Responsible for meeting or exceeding departmental KPI's
How You'll Work.
Team & Collaboration
Act as escalation point for Service L1 and L2; Ability to work in a team environment
Communication Scope
Ability to communicate effectively; Ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
Process & Methodology
Ticket ownership, Managing daily workload, Prioritize multiple tasks effectively
Full Job Description
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY Network Engineers provide high level technical support to clients for complex technical issues and requests. Focusing on minimizing downtime and ensuring consistent, quality communication while providing a positive client experience. This position reports to an Escalations Manager. The hours for this role are Monday to Friday 8AM-5PM OR 9AM-6PM EST. The salary for this position is $80,000+ (negotiable based on experience). This is a remote position. RESPONSIBILITIES Provide an IT experience that clients love Provide Level 3 support to new and existing clients Responsible for Emergency Response to client outages Act as escalation point for Service L1 and L2 Responsible for ticket ownership through
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