ProArch
Information Technology and Services
NetworkEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Network Engineer at ProArch. Skills: Network Engineering, Cloud Infrastructure Support, Firewall Management, VPN Connectivity, Troubleshooting. Act as an L2/L3 escalation engineer for complex network incidents. Manage and support cloud infrastructure”
What You'll Achieve.
ensure secure, reliable, and scalable operations; adherence to defined KPIs and SLAs; performance tracking
Industry & Context.
troubleshooting; problem solving skills; root cause analysis (RCA)
supports 24×7 operations
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, IT, or related field, 5–10 years of experience in networking, cloud administration, or related IT infrastructure roles, Relevant certifications such as CCNA or CCNP or equivalent, Cloud infrastructure support and Azure AD administration, fundamentals in TCP/IP, routing & switching, subnetting, VLANs, and NAT, Experience with Azure networking and VPN connectivity, Hands on experience with at least one major firewall platform (e. g. , Barracuda CloudGen Firewalls, FortiGate Firewalls), Familiarity with ITSM tools and structured incident management, troubleshooting and problem solving skills, Clear verbal and written communication, Team oriented mindset with a willingness to mentor others, Ticket management and escalation handling, KPI/SLA performance tracking
What You'll Do.
Act as an L2/L3 escalation engineer for complex network incidents
Manage and support cloud infrastructure
and resolve issues related to firewalls
and network segmentation/security controls
and support enterprise firewall platforms
Design and manage IP addressing and network topology
Support and maintain secure remote connectivity
Create and maintain network diagrams
technical documentation
Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA)
Perform network changes following established change management processes
Implement and monitor network security controls and best practices
Ensure effective ticket management
with adherence to defined KPIs and SLAs
Conduct performance tuning
and upgrades for network and related cloud environments
How You'll Work.
Team & Collaboration
Collaborate closely with cross-functional teams; Collaborate with Cloud, Security, and Server teams during cross-domain incidents; Collaborate with architecture teams to design hybrid infrastructure solutions; contribute to knowledge sharing within the team; collaboration across roles and teams is the norm
Communication Scope
Clear verbal and written communication
Full Job Description
**Proarch** is Seeking for an experienced **Network Engineer** to join our Global Support Center (GSC) team. This role serves as an escalation point for complex network-related incidents across global client environments and supports 24×7 operations for mission critical infrastructure. The ideal candidate brings strong hands on experience in enterprise networking and firewall technologies, excels in troubleshooting, and is comfortable working in an MSP/NOC-style environment. You will collaborate closely with cross-functional teams to ensure secure, reliable, and scalable operations. **About Proarch:** Founded in 2006, ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions. Today, we’ve grown into a global force spread across US, UK and India into multidisciplinary experts spanning cloud, infrastructure, data analytics, cybersecurity, compliance, and software development. Organizations turn to ProArch for forward-thinking guidance, seamless implementation, and dependable ongoing support partnering with us to reach every milestone on the path to their vision. Our services consist of specific practice areas that are methodically designed to complement and enhance each other's effectiveness. This interconnected approach removes roadblocks and drives rapid growth and financial stability. Many of our clients leverage the full scope of our services, creating a supply chain of value that impacts the entire organization from IT to customer experience. At our core, we believe in the power of technology to transform. We’re passionate about inspiring innovation that shapes our people, our clients, our partners, and the communities we serve. **Responsibilities** : * Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team. * Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration. * Monitor, troubleshoot,
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