IT Management Corp.
IT Management
NetworkEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Network Engineer at IT Management Corp.. Skills: Network support, Troubleshooting, Customer collaboration. Troubleshoot network and systems issues. Resolve network and systems issues”
What You'll Achieve.
Maintain customer uptime; Maintain reliability; Maintain overall service quality; Ensure successful project execution; Contribute to a positive customer experience
Industry & Context.
Troubleshoot technical issues; Methodical approach to troubleshooting
Ability to work onsite in Santa Clara, CA, Support scheduled after-hours maintenance windows
What They're Looking For.
Must Have
Experience supporting enterprise network environments, understanding of routing, switching, VLANs, and network troubleshooting, Experience with enterprise Wi-Fi and firewall platforms, Ability to troubleshoot technical issues in customer-facing environments, organizational and documentation skills, Excellent written and verbal communication skills, Ability to work onsite in Santa Clara, CA
Nice to Have
Experience supporting education, government, or healthcare environments, Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies, Familiarity with VoIP, UCaaS, or communication systems, Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus, Comfortable working independently and collaboratively within a team environment
What You'll Do.
Troubleshoot network and systems issues
Resolve network and systems issues
Support Level 1 and Level 2 escalations
Perform root-cause analysis
Assist with infrastructure projects
Participate in upgrades and maintenance
Collaborate with engineering teams
Support after-hours maintenance
How You'll Work.
Team & Collaboration
Work closely with engineering, operations, and customer teams; Work collaboratively with senior engineers; Collaborate with engineering and operations teams; Participate in customer meetings; Communicate technical information clearly
Communication Scope
Excellent written and verbal communication skills; Communicate technical information clearly; Professional and customer-focused communication style
Process & Methodology
Track time and tasks, Manage multiple priorities
Full Job Description
IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most. Our focus is simple: Reliable technology that keeps organizations running. IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers. This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations. The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders. This is a full-time, in-person position based in Santa Clara, CA. Responsibilities Network & Systems Support * Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure * Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed * Perform root-cause analysis and document findings and resolutions * Help maintain customer uptime, reliability, and overall service quality Project Support & Engineering * Assist with implementation and support of customer and internal infrastructure projects * Participate in upgrades, maintenance activities, migrations, and deployments * Coll
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