Civica
Tech / AI / Software
NetworkEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Network Engineer at Civica. Skills: Network Engineer, Infrastructure Engineering, wide-area networking technologies, enterprise-level settings, network infrastructure, local data centres, hybrid cloud connectivity, multi‑vendor networking, CDN services, SD‑WAN, Routing protocols, Cisco Nexus, Catalyst switches, Cisco ASA, FirePower firewalls, Public cloud networking. Oversee, maintain, and continuously enhance the health, resilience, and performance of Civica’s network infrastructure. Manage and”
What You'll Achieve.
Ensure availability, performance and security of network infrastructure; Deliver projects in line with agreed service levels; Meet productivity, utilisation, quality and compliance targets; Achieve annual objectives through the Civica performance management framework
Industry & Context.
Resolve service outages; Advanced troubleshooting across routing, switching and connectivity issues
24x7 operational environment, after‑hours activities when required
What They're Looking For.
Must Have
understanding of core networking concepts and architectures, In-depth knowledge of network hardware technologies, Experience in remote and onsite administration, understanding of network operations environments, systems and services, Routing protocol expertise: BGP, OSPF, EIGRP, Hands-on experience designing and supporting: Cisco Nexus and Catalyst switches, Hands-on experience designing and supporting: Cisco ASA and FirePower firewalls, Knowledge of networking tools and monitoring platforms, Public cloud networking experience (Azure and/or AWS), Ability to understand and execute structured change management processes
Nice to Have
LAN, WAN and enterprise networking using Cisco platforms, Advanced troubleshooting across routing, switching and connectivity issues, Knowledge of cloud networking, load balancers and server technologies, Networking certifications (preferred), In-depth knowledge of IT Service Management and IT Operations Management tools, Experience supporting change adoption in a fast-paced environment
What You'll Do.
and continuously enhance the health
and performance of Civica’s network infrastructure
Manage and maintain Civica’s network infrastructure to ensure availability
performance and security
build and support networking solutions across on‑premise data centres and hybrid cloud environments
Support technologies including WAN
CDN services and hybrid cloud connectivity
Act as a senior technical escalation point for network‑related incidents in a 24x7 operational environment
Engage with internal Civica business units to deliver projects in line with agreed service levels
Support environment changes and resolve service outages
including after‑hours activities when required
Notify and coordinate with multiple resolver teams during service‑affecting incidents
Produce and maintain accurate technical documentation in line with Civica policies and data protection laws
Create and update: High‑ and low‑level designs
Create and update: Methods of Procedure (MoPs)
Create and update: Network diagrams and maintenance records
Adhere to Civica’s Technology Centre Service Management processes
Successfully process and implement change requests in line with change management policy
Continuously tune and improve monitoring and alerting systems
Contribute to knowledge management through feedback
article creation and process improvement
Proactively suggest improvements to policies
procedures and operational practices
Participate actively in continuous improvement initiatives
Take personal responsibility for time management and workload
quality and compliance targets
Contribute to knowledge sharing and operational excellence
Achieve annual objectives through the Civica performance management framework
Work in a way that reflects Civica’s culture and values
Share knowledge via Confluence and SharePoint
How You'll Work.
Team & Collaboration
Work closely with platform engineers, hardware engineers, and other network engineers; Serving as an escalation point for tactical network issues raised by Support and Operations teams; Engage with internal Civica business units to deliver projects in line with agreed service levels; Support environment changes and resolve service outages, including after‑hours activities when required; Notify and coordinate with multiple resolver teams during service‑affecting incidents; Share knowledge via Confluence and SharePoint
Communication Scope
Notify and coordinate with multiple resolver teams during service‑affecting incidents
Process & Methodology
Deliver projects in line with agreed service levels, Change management, Risk management
Full Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. **Why you will love this opportunity as Network Engineer at Civica** We are seeking a proficient Network Engineer to join our Civica Infrastructure Team. This role requires a strong foundation in Infrastructure Engineering, as well as comprehensive experience with wide-area networking technologies and enterprise-level settings. In this role, your main responsibility will be to oversee, maintain, and continuously enhance the health, resilience, and performance of Civica’s network infrastructure. You will work with a diverse array of advanced technologies, including local data centres, hybrid cloud connectivity, multi‑vendor networking, CDN services, and SD‑WAN. You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams. **What you’ll be doing:** **Network & Infrastructure Operations** * Manage and maintain Civica’s network infrastructure to ensure availability, performance
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