Five9
cloud contact center software
NetworkEngineer–Activations
Neural analysis suggests this role is
optimal for Mid candidates.
“Network Engineer – Activations at Five9. Skills: IP Routing, Switching, Security principles, Network activations. Assist customers in network activations. Participate in Network Operation improvements”
What You'll Achieve.
create exceptional customer experiences; increase agent productivity; deliver tangible business results
Industry & Context.
solving complex challenges; analytical approach
operate in a 24/7 Software-as-a-Service (SaaS) environment, May require some travel to customer site for escalated issues (10% or less)
What They're Looking For.
Must Have
3-5 years of experience in Medium to large networks, IP Routing, Switching, Security principles, platform operating systems, router platforms, LAN, WAN, router protocols, MPLS, OSPF, BGP, Telecommunications experience, VoIP, RTP, SIP peering/trunking, SBC, implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, Cisco IOS, IOS-XR, Nexus OS, connect lab equipment, Documenting solutions with diagrams and proper description, Cisco Nexus 7k/5k/2k, Palo Alto Networks firewalls, Cisco ASA 5585 firewalls, ASR 1000, ASR 9000 Routers, 3750 Switches, 4900 Switches, SSL-VPN, authentication servers, incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, techniques for analyzing TCP/IP network traffic, event logs, Linux network, Excellent communications, both oral and written
Nice to Have
SaaS/Cloud-based software environment a plus
What You'll Do.
Assist customers in network activations
Participate in Network Operation improvements
Review network incident history
Perform preventive measures
Troubleshoot network related issues
Communicate with customers
Implement security practices
Manage network service providers
Manage network equipment
Provide capacity analysis
Provide capacity planning
Interact with external customers
Ensure smooth network activations
Troubleshoot network connectivity
Improve data-center network
Improve corporate network
Initiate Network Operation improvements
Understand organization's needs
Apply standards for operational excellence
Review network change requests
Execute network change requests
How You'll Work.
Team & Collaboration
Partner closely with Network Architects; Partner closely with Network Engineers; Partner with internal business units
Communication Scope
Excellent communications, both oral and written
Process & Methodology
Initiate multiple projects
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer – Activations Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will: Assist customers and field personnel in network activations for customers Participate in projects for Network Operation improvements Review and analyze history of network related incidents and perform preventive measures Troubleshoot network related issues and communicate with customers Implement best security practices Assist in managing network service providers and equipment Provide capacity analysis and planning Key Responsibilities Interact with external customers regularly to ensure smooth network activations and to troubleshoot any network connectivity related issues; May require some travel to customer site for escalated issues (10% or less) Partner closely with Network Architects and
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