Amazon Support Services Pty Ltd

Technology

NetworkDevelopmentManager

A$155–225k ~AI est. Sydney, New South Wales, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Network Development Manager at Amazon Support Services Pty Ltd. Skills: Network development, Network operations, Team management. Operate the network. Manage network status”

What You'll Achieve.

Meet customer needs; Deliver quality solutions; Ensure network operates as intended; Build high performing team; Deliver exceptional customer experience

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Error correction; Performance analysis; Troubleshooting

Eligibility Requirements

Australian Government Security Vetting Agency clearance

What They're Looking For.

Must Have

Bachelor Degree in Computer Science, Network engineering experience, Network management experience, Managing and developing teams, Network operations responsibility, Understanding of networking technologies, Understanding of network management tools, Understanding of network engineering practices, Influence business partners, Lead business partners, Coordinate technical teams, Coordinate business stakeholders

Nice to Have

Root cause analysis experience, Error correction experience, Identify changes to procedures, Identify changes to systems, Develop operational documentation, Improve operational documentation, Develop operational procedures, Improve operational procedures, Develop operational workflows, Improve operational workflows, Deliver complex projects, Coordinate issues to resolution, Drive issues to resolution, Manage on-call support, Participate in escalation, Critical issue management

What You'll Do.

Manage network status

Report network status

Drive operational excellence

Identify hiring needs

Participate in phone screens

Participate in interviews

Ensure new hire onboarding

Ensure new hire training

Provide technical mentoring

Provide soft skills mentoring

Perform quality audits

Oversee 24x7 operations

Coordinate 24x7 operations

Ensure sound design operations

Ensure sound management operations

Ensure sound implementation operations

Ensure sound deployment operations

Execute operations at scale

Manage network issues

Manage availability risks

Address risks swiftly

Develop long-term solutions

Manage operations optimization

Manage process optimization

Use data for optimization

Use metrics for optimization

Use dashboarding for optimization

Seek growth opportunities

Seek improvement opportunities

Define improvement proposals

Define implementation methods

Contribute to planning processes

Develop project road maps

Communicate project road maps

Maintain project road maps

Work with engineering teams

Understand best practices

Create opportunities for engineers

Communicate objectives

Represent status to leadership

Adopt AWS best practices

Ensure compliance with policies

Ensure compliance with security

How You'll Work.

Team & Collaboration

Cross-functional teams; Business stakeholders; Technical teams; Engineering teams

Communication Scope

Represent networking to customers

Process & Methodology

Project management, Road map planning

Full Job Description

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. We are looking for a Network Development Manager to join this team, serving larges customers with unique requirements. This opportunity will have you start at the very beginning of a new venture that plans to be the largest technology investment in Australia’s history. You will be building a new team and be involved in every aspect of developing the network for this new customer and establishing our network operations. A true Day-1 start-up experience, with the benefit of the huge capability and expertise of AWS to support you. As Network Development Manager, you will be hiring, managing and developing a team of network engineers and be responsible for end-to-end operational health of the network; including capacity management and forecast planning, implementation, automation, process management, change control and ensuring continuous improvement. You will represent networking to our customers, ensuring we meet their needs for innovation, delivery and safe operations. At Amazon, we ask our technical leaders to be great engineers who can dive deep and get involved in helping their engineers make good decisions and deliver quality solutions. They should maintain a good level of technical understanding and be able to ensure the right engineering expertise exists within the team. In addition, our leaders are thoughtful managers who support and mentor their team and create a friendly working environment of mutual trust and respect. The ideal candidate will have an establish

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