Amazon.com Services LLC
Technology
NetworkDevelopmentEngineer,OfficeNetworkReliabilityEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Network Development Engineer, Office Network Reliability Engineering at Amazon.com Services LLC. Skills: Network reliability, Automation, Incident response, Network engineering. Provide Tier 3 escalation support. Diagnose failure scenarios”
What You'll Achieve.
Ensure highly available networks; Ensure reliable networks; Ensure performant networks; Reduce network incidents; Improve OMC self-sufficiency; Deliver visible improvements
Industry & Context.
Incident resolution; Root cause analysis; Troubleshooting
On-call schedule, Follow-the-sun model
What They're Looking For.
Must Have
4+ years internet routing protocols, 4+ years enterprise routing protocols, 4+ years network platforms experience, 4+ years large distributed engineering teams, 4+ years large-scale network environments, Demonstrated 24/7 on-call experience
Nice to Have
Experience with Cisco ISE, Experience with Aruba ClearPass, Familiarity with ServiceNow, Experience building automation tooling, Track record of post-incident reviews
What You'll Do.
Provide Tier 3 escalation support
Diagnose failure scenarios
Resolve network outages
Troubleshoot network stack
Take ownership of escalations
Maintain clear communication
Develop automation systems
Build self-service tools
Deliver knowledge transfer training
Track escalation patterns
Build working partnerships
Execute Network Availability Risk assessments
Remediate technical debt
Remediate software bugs
Remediate security vulnerabilities
Remediate architectural risks
Drive Operating System Compliance
Maintain fleet on certified OS
Implement Configuration Compliance
Eliminate configuration drift
Deploy consistent configurations
Participate in Network Infrastructure Validation
Contribute to engineering priorities
Develop Alarming into ecosystem
How You'll Work.
Team & Collaboration
Cross-functional teams; Global teams; Follow-the-sun model; Partner with OMC; Partner with OIE; Partner with AWS Networking; Partner with onsite IT
Communication Scope
Clear communication
Full Job Description
About the Role: The Office Infrastructure Management (OIM) team within Amazon IT Services is looking for a Network Development Engineer to join our newly established Office Network Reliability Engineering (ONRE) team. As an NDE on the ONRE team, you will be responsible for ensuring 540K Amazonians across 400+ corporate offices experience highly available, reliable, and performant networks. You will operate at the intersection of expert incident resolution, systematic capability building, and proactive reliability engineering — ensuring that the office network infrastructure that underpins Amazonian productivity just works, every time. This is not a traditional network operations role. You are a builder. You will design and develop automation systems, self-service tooling, and operational processes that scale Amazon's ability to detect, respond to, and prevent network incidents. You will serve as the Tier 3 escalation point for the Operations Management Center (OMC) who are 24/7, resolving complex incidents that require deep technical expertise while simultaneously building the OMC's capability to handle those incidents independently in the future. Your success is measured not only by your ability to resolve escalations, but by your ability to systematically reduce escalations. The ONRE team operates on a 24/7/365 follow-the-sun model across three regional hubs: EMEA, APAC, and AMER. You will participate in a rotating on-call schedule for high severity escalations and partner closely with the OMC, Office Infrastructure Excellence (OIE), AWS Enterprise Networking, and onsite IT support teams. Key job responsibilities Tier 3 Expert Escalation Support (approximately 40% of time) Serve as primary on-call for your regional hub on a rotating schedule, providing 24/7 Tier 3 escalation support to the Operations Management Center for complex office network incidents Diagnose and resolve advanced failure scenarios including multi-site network outages, routing protocol failures
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