ADCI
Operations, IT, Support Engineering, Network Development, ecp
NetworkDevelopmentEngineer,OfficeNetworkReliabilityEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Network Development Engineer, Office Network Reliability Engineering at ADCI. Skills: Network Reliability Engineering, Incident Response, Automation Development. Provide Tier 3 escalation support. Diagnose network incidents”
What You'll Achieve.
Keep global office networks running smoothly; Scale detection of network incidents; Scale response to network incidents; Scale prevention of network incidents; Reduce burden on operations teams; Enable handling complex scenarios
Industry & Context.
Incident resolution; Root cause analysis; Troubleshooting; Problem-solving
Rotating on-call schedule
What They're Looking For.
Must Have
Associate's degree or above, 4+ years internet routing protocols, 4+ years network engineering deployments, 4+ years enterprise routing protocols, 4+ years operating network platforms, 4+ years working independently, 4+ years industry experience, Experience with automation, Experience with scripting languages, Experience in Linux/Unix environment, Demonstrated experience 24/7 on-call
Nice to Have
5+ years corporate network experience, Experience in SRE, Experience in systems engineering, Experience in systems administration, Experience in DevOps, Experience in security administration, Experience in network administration, Experience with Cisco ISE, Experience with Aruba ClearPass, Familiarity with ServiceNow, Experience building automation tooling, Experience building self-service platforms, Experience building operational runbooks, Track record of conducting post-incident reviews, Track record of root cause analysis, Track record of lessons learned sessions
What You'll Do.
Provide Tier 3 escalation support
Diagnose network incidents
Resolve network incidents
Maintain communication with operations
Conduct learning sessions
Develop automation tools
Develop self-service tools
Enable operations teams
Deliver knowledge transfer
Provide training to engineers
Execute proactive reliability engineering
Conduct Network Availability Risk assessments
Drive Operating System Compliance
Implement Configuration Compliance
Participate in Network Infrastructure Validation
Identify technical debt
Remediate technical debt
Identify vulnerabilities
Remediate vulnerabilities
Identify architectural risks
Remediate architectural risks
Contribute to platform development
Contribute to tooling development
Develop alarming systems
Develop automation scripts
Develop monitoring improvements
Enhance observability
Enhance operational efficiency
How You'll Work.
Team & Collaboration
Operations teams; Operations engineers; Operations Management Center; Office Infrastructure Excellence; AWS Enterprise Networking; Onsite IT support teams; Distributed engineering teams; Cross-time zone teams
Communication Scope
Clear communication
Full Job Description
Join Amazon's Office Network Reliability Engineering team and help keep our global office networks running smoothly for 540,000 Amazonians across 400+ locations. In this role, you'll combine expert incident resolution with systematic capability building and proactive reliability engineering—designing automation systems, self-service tools, and operational processes that scale our ability to detect, respond to, and prevent network incidents before they impact productivity. Key job responsibilities - Provide Tier 3 escalation support on a rotating on-call schedule for your regional hub, diagnosing and resolving complex office network incidents including multi-site outages, routing protocol failures, wireless infrastructure degradation, and circuit performance problems while maintaining clear communication with operations teams - Build capability and reduce escalations by conducting structured learning sessions after high-severity incidents, identifying gaps in training, permissions, tooling, or technical barriers, and developing automation and self-service tools that enable operations teams to independently handle incidents - Deliver knowledge transfer and training to operations engineers across your regional hub, covering complex failure patterns, diagnostic techniques, and resolution approaches based on real escalation data and monthly operational reviews - Execute proactive reliability engineering by conducting Network Availability Risk assessments, driving Operating System Compliance programs, implementing Configuration Compliance initiatives, and participating in Network Infrastructure Validation reviews to identify and remediate technical debt, vulnerabilities, and architectural risks before they cause incidents - Contribute to platform and tooling development by developing and integrating alarming systems, automation scripts, and monitoring improvements that enhance observability and operational efficiency across the office network infrastructure A day in the l
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