NetworkDevelopmentEngineer

Join Amazon's Office Network Reliability Engineering team and help keep our global office networks running smoothly for 540,000 Amazonians across 400+ locations. In this role, you'll combine expert incident resolution with systematic capability building and proactive reliability engineering—designing automation systems, self-service tools, and operational processes that scale our ability to detect, respond to, and prevent network incidents before they impact productivity. Key job responsibilities - Provide Tier 3 escalation support on a rotating on-call schedule for your regional hub, diagnosing and resolving complex office network incidents including multi-site outages, routing protocol failures, wireless infrastructure degradation, and circuit performance problems while maintaining clear communication with operations teams - Build capability and reduce escalations by conducting structured learning sessions after high-severity incidents, identifying gaps in training, permissions, tooling, or technical barriers, and developing automation and self-service tools that enable operations teams to independently handle incidents - Deliver knowledge transfer and training to operations engineers across your regional hub, covering complex failure patterns, diagnostic techniques, and resolution approaches based on real escalation data and monthly operational reviews - Execute proactive reliability engineering by conducting Network Availability Risk assessments, driving Operating System Compliance programs, implementing Configuration Compliance initiatives, and participating in Network Infrastructure Validation reviews to identify and remediate technical debt, vulnerabilities, and architectural risks before they cause incidents - Contribute to platform and tooling development by developing and integrating alarming systems, automation scripts, and monitoring improvements that enhance observability and operational efficiency across the office network infrastructure A day in the l