Harvard University
Higher Education
NetworkandInfrastructureEngineer
“Network and Infrastructure Engineer at Harvard University. Skills: Network design, Infrastructure support, Information security, Troubleshooting. Design, implement, and support network and IT infrastructure. Provide oversight for campuswide networked AV infrastructure”
What You'll Achieve.
Ensure adherence to standards and service level objectives; Protect systems and data; Ensure alignment with Harvard University IT technical standards, policies, and information security requirements; Ensure design of Network IT and AV solutions meet the needs of the SEAS community
Industry & Context.
Analytical skills; Troubleshooting skills; Problem-solving skills; Evaluating problems; Recommending alternatives and solutions; Addressing performance and security problems
Occasionally required to work outside of normal business hours, May be called during off-hours to address critical infrastructure needs, Carry up to 20 pounds unassisted, Lift items weighing up to 50 pounds with assistance, Standing and sitting for considerable lengths of time
What They're Looking For.
Must Have
Minimum of two years’ post-secondary education or relevant work experience, Knowledge of configuration, maintenance and support of IT infrastructure systems within a higher education environment, Demonstrated ability to work independently and collaboratively across teams while managing multiple, often competing priorities in a dynamic environment, Ability to use discretion and judgment in evaluating problems, communicating, recommending alternatives and solutions, and escalating issues via established support channels, Experience with device and network monitoring and diagnostic tools, Demonstrated proficiency in networking concepts (e.g., routing, firewalls, DNS/DHCP, VPN), Familiarity with information security principles and concepts, relevant tools and standards, Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor, Excellent analytical, troubleshooting, and problem-solving skills, Effective written and verbal ability to collaborate with cross-functional technical teams, Commitment to operational excellence, service reliability, documentation, and continuous improvement, Knowledge of Microsoft Office Suite and Google Workspace
Nice to Have
Completion of Harvard IT Academy foundational course (or external equivalent), Cisco Certified Network Associate (CCNA) or similar
What You'll Do.
and support network and IT infrastructure
Provide oversight for campuswide networked AV infrastructure
Design faculty lab networks
Build and configure network infrastructure
Maintain and troubleshoot complex systems
Monitor critical systems
Implement secure infrastructure solutions
Perform risk and vulnerability assessments
Drive remediation efforts
Consult on infrastructure best practices
Ensure alignment with university IT standards
Provide stewardship on campus AV networking
Maintain and support IT infrastructure
Ensure adherence to standards
Oversee infrastructure monitoring platforms
Implement and support robust IT solutions
Maintain awareness of emerging threats
Evaluate and mitigate risks
Review procedures for information safety
Protect systems from access
Act as a trusted advisor
Consult with internal and external stakeholders
Ensure effective collaboration with partners
Ensure design of Network IT and AV solutions meet needs
Abide by and follow university IT technical standards
How You'll Work.
Team & Collaboration
Collaborate across academic areas and university; Collaborate with colleagues in academia, industry, government and public service organizations; Work collaboratively across teams; Communicate with cross-functional technical teams; Consult with internal and external stakeholders; Collaborate with SEAS AV Services and Facilities, HUIT, other Harvard units, and vendors
Communication Scope
Effective written and verbal ability; Communicate alternatives and solutions
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