Optiv
NetworkandAVAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Network and AV Administrator at Optiv. Skills: Network infrastructure, AV equipment, Troubleshooting, Protocols. Configure AV equipment. Operate AV equipment”
Industry & Context.
network problem isolation; resolutions skills; Creative problem-solving
On-site, Bangalore, 24/7 support, shift flexibility, rotate between days, mids, and nights, rotating on-call schedule, after-hours support
What They're Looking For.
Must Have
2+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, firewalls, routers, switches, wireless access points and controllers, monitoring applications, Industry experience in a support role of AV and network solutions, Understanding of routing protocols, NAT, IPSEC, BGP, Understanding of data-link protocols, VLANs, subnetting, Experience with SNMP, monitoring platforms, MS office Applications, Visio, Excel, Word, Windows, Linux, OSX, data communication concepts, network problem isolation, resolutions skills
Nice to Have
Juniper EX and QFX Series switches, Juniper SRX and MX Series Routers, Palo Alto Firewalls, Aruba Wireless, Network-based AV platforms, FourWinds, Zoom, Crestron AV systems
What You'll Do.
Configure AV equipment
Maintain AV equipment
Troubleshoot network trouble tickets
Handle customer requests
Build LAN infrastructure
Support LAN infrastructure
Build WLAN infrastructure
Support WLAN infrastructure
Configure wireless systems
Upkeep wireless systems
Build AV configurations
Support AV configurations
Perform maintenance activities
Monitor complex environments
Troubleshoot complex environments
How You'll Work.
Team & Collaboration
Direct customer communication; Work with central operations technical teams; Work with customer service teams; Build relationships internal stakeholders; Work effectively in a team environment
Communication Scope
direct customer communication
Process & Methodology
time management, organization
Full Job Description
_This position will be on-site reporting to our Bangalore office M-F._ _This team provides 24/7 support.__This role requires shift flexibility, including the ability to rotate between days,__mids, and nights._ **How you 'll make an impact** * Responsible for the configuration, operation, and maintenance/repairs of AV equipment in support of company live meetings. Tier 1 troubleshooting of network trouble tickets and requests. * Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams. Build and maintain relationships internal stakeholders from many different teams and technical backgrounds. * Assist with the building and support of LAN and WLAN network infrastructure including the configuration and upkeep of firewalls, routers, switches, and wireless systems. * Build and support AV configurations as needed Assist with weekly and monthly maintenance activities when required Assist in monitoring and troubleshooting evolving complex environments. * Participate in rotating on-call schedule including after-hours support as needed. * Shadows with senior team members to expand skill set as opportunities arise. Other duties as assigned. **What we 're looking for** * A.A. or A.S. in a technical field or a relevant combination of education and experience. * 2+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including firewalls, routers, switches, wireless access points and controllers, and monitoring applications. * Industry experience in a support role of AV and network solutions. * Understanding of routing protocols and related technologies including NAT, IPSEC, BGP. * Understanding of data-link protocols and related technologies including VLANs and subnetting. * Experience with SNMP and monitoring platforms. * Familiarity with one of the following platforms/solution sets: * Juniper EX and QFX Series switches * Juniper SRX and MX Series Route
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