NetworkAdministrator

Job Description: The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction. Job Responsibilities: Proactive Monitoring & Alerts Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts). Ensure alerts are actionable, efficient, and tied to measurable KPIs. Proactively address recurring issues to minimize escalations and maintain high service standards. Mentorship & Escalation Support Serve as a Tier 3 escalation point for technicians, engineers, and operational teams. Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers. Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams. Automation & Scripting Develop and maintain automation scripts and tools to reduce manual workloads. Lead adoption of automation best practices across the team. Documentation Create and maintain SOPs, knowledge base entries, and technical guidelines. Ensure documentation meets internal standards and industry best practices. Collaboration & Strategy Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives. Collaborate cross-functionally to ensure seamless integration of proactive solutions. Job Qualifications: Required: Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment. Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administrati