Pfizer
Pharmaceutical
NetworkAccountManagerRaredisease
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Network Account Manager Rare disease at Pfizer. Skills: Key Account Management, Portfolio management. Address and manage customer needs. Identify root causes”
What You'll Achieve.
Maximize access to Pfizer portfolio; Secure Portfolios growth; Enrich Pfizer Portfolio uptake; Drive new recommendation; Ensure Portfolios growth and enhancement; Build and track Annual Strategic Objectives; Build and track Annual Business/Sales Objectives; Account level target achievements
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years of Experience, Solid performance for the past year, Solid accomplishment of Key account is must, Proficiency in written, spoken English
Nice to Have
cardiology is highly appreciated, Pfizer Therapeutic areas experience is a plus, Knowledge of local laws and regulations, Master’s degree or MBA is a plus
What You'll Do.
Address and manage customer needs
Coordinate Pfizer actions for resolution
Maximize access to Pfizer portfolio
Build customer good will
Gain understanding of Pfizer rare disease brand
Identify business opportunities
Follow up on major customers
Manage Pfizer Portfolios
Communicate with stakeholders
Secure Portfolios growth
Ensure development of customer focused organization
Anticipate and create customer needs
and leverage quality relationships
Recommend and build partnerships
Core and Foundation accounts
Develop strategic projects
Enrich Pfizer Portfolio uptake
Drive new recommendation
Liaise internally with stakeholders
Ensure Portfolios growth and enhancement
Acquire and enhance Pfizer access and visibility
Understand Decision-Making Process
Understand Decision-Making People
Maintain map of decision makers
Update the information/map quarterly
Partner with Pfizer stakeholders
Leverage activities and investment
Maintain Customer record documents
Record performance delivery monthly
Report impact quarterly
Be informed and educated on Institutional framework
Responsible for Pfizer Portfolio Product Enlisting activity
Collect and maintain robust Data
Record Consumption of Pfizer Portfolio products
Share Stock levels report monthly
Share Competitive information
Share quarterly report with stakeholders
Perform inventory management with data
Ensure timely Purchase Orders
Coordinate on maintaining required inventory
Monitor product hygiene
Coordinate deliveries against PO
Influence PO dates with customer
Ensure product availability
Coordinate and influence stock movement
Synchronize Marketing activities per account
Build and track Annual Strategic Objectives
Report Progress Monthly /quarterly/Annually
Build and track Annual Business/Sales Objectives
Track Account level target achievements
Report progress quarterly
Coordinate sales activities and programs
Manage customer requests
Respond to promotions
Respond to product access
Support development of customer management tools
Ensure customer focus is built into country organization
Serve as a champion of Customer Focused organization
Encourage CCS through learning and development
Produce a weekly pre-call plan
Report visits and other activities
How You'll Work.
Team & Collaboration
Internal stakeholders; Pfizer stakeholders; Marketing team; Different team members
Communication Scope
Presentation skills; Written English; Spoken English
Process & Methodology
Customer management tools
Full Job Description
**Job Purpose** The Key Account Manager is responsible to proactively address and manage customer needs in coordination with all relevant stakeholders in a highly responsive manner. He/ She must be able to identify root causes and coordinate Pfizer actions for resolution using new and previously developed tools. The role is responsible for maximizing access to Pfizer portfolio within the allocated key accounts/customers/territory, in alignment with commercial objectives and activities. To build customer good will and gain understanding and awareness of Pfizer rare disease brand. Responsible to identify business opportunities and to follow up directly on the major customers involved. Manage Pfizer Portfolios, communicating with all stakeholders from different departments to secure the Portfolios growth. **_Key Accountabilities_** **Customer Management & Partnerships** * Ensure the development of a customer focused organization - ‘Put the customer at the center of what we do. Proactively anticipate and create customer needs in close undefined * Establish, maintain, and leverage quality relationships with current and emerging customers. * Recommend and build partnerships in areas that will help Pfizer to obtain greater market access. * Identify Strategic , Key , Core and Foundation accounts based on Segmentation and Prioritization for each account. * Stakeholder’s engagement and develop strategic projects to enrich Pfizer Portfolio uptake and drive new recommendation. * Liaise internally with all stakeholders from supply, Tender and other functions for ensuring Portfolios growth and enhancement. **Customer Records / Information to Support Decision Making** * Acquire and enhance Pfizer access and visibility to policy making in allocated Public Institution accounts. * Have complete understanding of Decision-Making Process and Decision-Making People. * Maintain an up-to-date details and map of formal / informal decision makers and decision-making process for each allocate
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